New Member
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5 Messages
Channels that changed TODAY 2/9/22 that worked yesterday. 603,231,272,297, hbo's etc
I am an employee/retiree. I DID NOT change my package yet as of sometime today, a BUNCH of my channels went away. 603 the cowboy channel was the first noticed. Here are more: 231,272,297,298,302,306,323(FETV), 338 (UPTV), HBO's 501-509.
Now we have the SHOWtimes which we never had. I DID NOT change my package and was not notified my package would be changed. What is going on? I have checked all my receivers.
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
No idea. We're customers like you. What channel package do you have? Does it still say that on your DirecTV Account? You might try refreshing your subscription authorizations .... www.directv.com/refresh
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bjmenker
New Member
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5 Messages
4 years ago
I am an AT&T retired employee and yes, it says everything is the same. It is the package we have as an employee. We were only notified about the price change, no package or channel channels. I assumed CS or someone from DTV was monitoring this.
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bjmenker
New Member
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5 Messages
4 years ago
Guess I will have to give the CS a Call tomorrow, not in the mood to do it today.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hello @bjmenker we want to help with your channels request.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
We'll be waiting for you.
Mariana, DIRECTV Community Specialist
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
what happens if you try to tune those channels manually by keying in the channel number?
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bjmenker
New Member
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5 Messages
4 years ago
same thing
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
what's the "same thing"? What message do you get?
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bjmenker
New Member
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5 Messages
4 years ago
It seems to have been your typical computer glitch. The regular refresh didn't work but when Miles for the helpdesk re-initiated the main box, all the channels came back.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
@bjmenker, we're so happy to know that this is fixed now, thank you for the update.
Please don't hesitate contact us back in case you need further assistance in the future. We're always here to help you.
Maria, DIRECTV Community Specialist
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