New Member
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9 Messages
Genie HR-54 suddenly showing NO recordings...C71K Mini show all recordings.
Genie DVR all of a sudden shows NO recordings in the menu. It only shows how to record.
All of my recording do show properly on (3x) C71k mini's
Whats happening here?
DIRECTVhelp
Community Support
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256.2K Messages
23 hours ago
Try restarting your device, it usually helps reset/restore DVR functions, @legalmartyc. We also sent you a DM so our specialist can take a look if the issue persists. Charles, DIRECTV Community Team
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Juniper
ACE - Expert
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23.7K Messages
23 hours ago
That is odd, since the Genie (HR54) is the shared DVR for all Clients.
Make sure coax is finger tight on all boxes.
Red button reset the HR54.
If needed, unplug power from HR54 for a couple minutes (clears memory cache).
With both the red button reset and power cycle, this will affect all TVs with Clients (though Geminis might still have access to their separate streaming access, unsure on that). Naturally nothing can record during this time. Once back up, the schedule will need to redownload from the satellite.
If you log into your account, under the equipment section you can "refresh" your service authorizations. Sometimes this can wake up your box on missing features.
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