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boatguypat's profile

Tutor

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18 Messages

Thursday, January 13th, 2022

HBO Max subscription incl with ATT internet. Do I also get HBO channels on DirecTV satellite?

If I have an HBO Max subscription included with the ATT gigabit internet service, does that enable HBO channels on my regular DirecTV satellite receiver? Each time i ask ATT support i get a different answer. I saw 1 thread here that talks about syncing the accounts (which i  have) and eventually the channels show up?

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ACE - Expert

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2K Messages

4 years ago

It should if your internet account and Directv account have the same billing address. I get HBOMax through my wireless plan. The Directv HBO channels automatically got added to my Directv account within a week of activating the free HBO. 

New Member

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13 Messages

4 years ago

I haven't had any luck!  It's been over 30 days, 6 different Rep's and 4 hours of frustration.  Under details for the Internet 1000 plan it clearly states, if you have residential DIRECTV, DIRECTV STREAM, or U-verse TV, HBO channels and HBO On Demand will also be added on that TV platform.

New Member

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13 Messages

4 years ago

I'm a AT&T Internet 1000 subscriber with HBO MAX.  I'm also subscribing to DIRECTV STREAM, but my HBO channels aren't populating in the channel guide per the Internet 1000 agreement, under see offer details.

https://www.att.com/buy/bundles/?product_suite=NDTVN_NBB&contract=EDSP&fiber_intent=true

Community Support

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255.6K Messages

4 years ago

Hi @OMG_its_Unreal, we are here to guide you to the right path.

 

Since the offer you mentioned is related to an AT&T product, we recommend that you create a post on the AT&T Forums, to get more information about how to redeem that offer.

 

In case you have any questions related to your DIRECTV service, we'll be here for you.

 

Juan, DIRECTV Community Specialist

Contributor

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28 Messages

4 years ago

@OMG_its_Unreal   This is exactly what I experience when dealing with Directv for this very same issue.   They say contact AT&T.  Then when you contact AT&T , they say contact Directv.  Amazing really they don't know their product offerings.   

(edited)

Community Support

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255.6K Messages

4 years ago

Hi @scott07002 , thanks for reaching us.
 
We want to help. Let's meet in a direct message on this. Please check your DM inbox (it's the chat icon next to the bell icon at the upper right corner of the forums) to take a closer look into the details to get HBO Max with your DIRECTV services.
 
We'll be waiting for you.
 
Nicolle, DIRECTV Community Specialist

Contributor

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28 Messages

4 years ago

@DIRECTVhelp I'm not seeing the chat icon for the DM. 

New Member

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13 Messages

4 years ago

I have a screenshot to prove this offer, but my IP Address has been blocked from uploads.  As an AT&T Internet 1000 subscriber with HBO MAX, bundled with DIRECTV STREAM, the HBO channels should populate in the Channel Guide per the Internet 1000 agreement under, see offer details. 

 

Under, see offer details under the section HBO MAX: it reads; If you have residential DIRECTV, DIRECTV STREAM, or U-verse TV, HBO channels and HBO On Demand will also be added on that TV platform. May be billed and then credited on that TV platform within 2 bills.

 

https://www.att.com/buy/bundles/?product_suite=NDTVN_NBB&contract=EDSP&fiber_intent=true

New Member

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13 Messages

4 years ago

If you read further up, DIRECTVhelp has instructed me to create a post on the AT&T Forums, to get more information about how to redeem that offer.  While AT&T Community Forums directed me to DIRECTV Community Forums since this is their product.  When it's all AT&T owned and the consumer has to put up with the (Edited per community guidelines).  This is starting to look like a (Edited per community guidelines) (Edited per community guidelines).

(edited)

Community Support

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255.6K Messages

4 years ago

Hey @OMG_its_Unreal, we want to help with the HBO channels.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon on the upper right corner of the Forums).

Sergio, DIRECTV Community Specialist

New Member

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13 Messages

4 years ago

There no chat icon!  Your post is just a slick way to give the appearance that the issue has been resolved.

New Member

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13 Messages

4 years ago

There no chat icon!  Your post is just a slick way to give the appearance that the issue has been resolved.

Contributor

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28 Messages

4 years ago

@OMG_its_Unreal  same thing happened to me about the chat icon but finally got one. In a chat now but the rep doesn’t seem to get it.  I’m not surprised. After all the specific  explanation I get instructions about how to log on to HBOMax. 

Finally the rep says to contact AT&T so they can help with my account.   It’s useless.  I hope you have good luck and if you are successful let us know. 

(edited)

New Member

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13 Messages

4 years ago

All details have been provided with the retention's department, but to no avail...  This matter has been resolved through cancellation of DIRECTV Stream.  Signed up with YouTube TV, 7 day FREE trial and $54.99/mo for your first 3 months
$64.99/mo thereafter.  :) 

New Member

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1 Message

4 years ago

I am having this same issue. Reps don't seem to understand when you call it in. Clearly states I should be getting the HBO linear channels and on demand content with my Unlimited Elite plan through DirecTV Stream at att.com/hbo-max . Look towards the bottom in small print.


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