New Member
Intermittent Black Screen
Around April 30th I started to notice a partial or full black screen while watching Direct TV. It occurs around 20 minutes in and the black screen shows for about a second and repeats every 10 seconds. At first I thought it was my TCL TV going bad, but this isn't happening when I'm streaming Netflix. Was there a software update? What could cause this and how to fix it?
Accepted Solution
Official Solution
detuch254
ACE - New Member
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5.2K Messages
5 years ago
@nllankford this could be caused by a bad HDMI connection to the TV. Try using a replacement HDMI or plug the HDMI into a different input on the TV. ( i.e. HDMI 2 or HDMI 3) If this does not satisfy your issue, the receiver could be defective or there is a bad satellite signal (you would get error 771). First, try a new HDMI cord or plugging into a different input on the TV and post back here on the forum if the issue is fixed.
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nllankford
New Member
5 years ago
@detuch254 - Thanks so much for the info! I switched to the HDMI 2 (Bluetooth) and no more black screen! Now if I had just found you before I bought a new TV thinking it was going out! Oh well guess this one will go to the bedroom! Ha. Thanks again!
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detuch254
ACE - New Member
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5.2K Messages
5 years ago
@nllankford no problem at all. Feel free to mark my answer as "accepted solution" and keep the chat closed so no one can post on it because we have fixed the issue. Thank you!
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