Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

New Member

 • 

6 Messages

Tuesday, December 14th, 2021

intermittent signal from direct tv h25-500 to vizio d43fx-fr using hdmi cable - new setup

my vizio has 3 hdmi inputs - and they all work.  yesterday we switched from cable tv to direct tv.  the signal is intermittent - sometimes it works, sometimes i get nothing but the hdmi no connection message

as an aside, some direct tv programs give a message about needing a different connection

Oldest First
Selected Oldest First

ACE - Sage

 • 

46.7K Messages

4 years ago

First thing to try is a different HDMI cable. How long is the cable?

New Member

 • 

6 Messages

4 years ago

cable provided by direct tv tech on installation is 3 ft (to my eye)

have a longer cable in hdmi 2 slot - it doesn't work either.

the only thing i have not tried (it it not an easy thing for me to do) is connecting to hdmi 1, which presently is connected to my dennon amplifier.

New Member

 • 

6 Messages

4 years ago

what is frustrating is it worked when the tech set it up yesterday - then last night it didn't work.  this am it worked for a while - now it does not.

TV has external antenna which I use a lot, and it has watch free internet choices, which i also use - so selecting hdmi direct tv is one of 3 viewing choices

if that matters?

ACE - Sage

 • 

46.7K Messages

4 years ago

Is the H25 your only DirecTV box?

Perhaps it has a defective HDMI port.

New Member

 • 

6 Messages

4 years ago

i get your message - somebody in the system isn't playing nice.

is it the direct tv box or my tv?    one box, one tv.

ACE - Sage

 • 

46.7K Messages

4 years ago

Hard to say if it's the H25 or your TV. If it happens with all of the TV's HDMI Inputs, I would blame the cable or the H25's HDMI output. 

New Member

 • 

6 Messages

4 years ago

i also tried unplugging both from power at different times while troubleshooting.   should i try unplugging both from power at the same time?

ACE - Sage

 • 

46.7K Messages

4 years ago

It's not a power issue. 

New Member

 • 

6 Messages

4 years ago

unless direct tv gave me a box with a defective hdmi output - hooked up yesterday ....

all 3 of my tv hdmi inputs are working - 'scuse me - work with everything except direct tv box

direct tv does not work on hdmi 2 or 3 on testing

Community Support

 • 

255.7K Messages

4 years ago

Hey @msidj, we want to help with your Vizio TV.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Julian, DIRECTV Community Specialist  


NEED HELP?