1. Verify time settings are set to auto on the device. 2. Reset your password. Please do not use any special characters. 3. Reset the device. 4. Delete cache and cookies. Varies on phone, browser or device operating system. 5. DIRECTV Player Troubleshooting 6.Test on another device 7. Uninstall and reinstall the app. (You will lose recordings) 8. Verify you have the latest software on your phone, tablet, and browser. 9. Restore your phone. You may lose data such as pictures when performing this. Make sure you back it up. 10. Check your internet connection.
This is a public forum of other customers. So you have given your username/email and password to the entire world.
The official help team does offer suggestions and guidance on occasion, but for actual account access and changes you must call. Since the rest of us have been logging in without issue for months, this is unique to either your account or the device you are trying to access from.
Well the entire world need to know that your app (Edited per community guidelines) and that you still charge me and my cousin monthly for a piece of you know what app! How come his app on his iPhone works but my Android no longer does?
Not our app any more than yours. You have provided no info for other customers to try and help. And since you hadn't said anything for 5 months, it was assumed you got it working like everyone else.
DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hey @brandellmichael, we want to fix this.
Follow the below troubleshooting steps
1. Verify time settings are set to auto on the device.
2. Reset your password. Please do not use any special characters.
3. Reset the device.
4. Delete cache and cookies. Varies on phone, browser or device operating system.
5. DIRECTV Player Troubleshooting
6.Test on another device
7. Uninstall and reinstall the app. (You will lose recordings)
8. Verify you have the latest software on your phone, tablet, and browser.
9. Restore your phone. You may lose data such as pictures when performing this. Make sure you back it up.
10. Check your internet connection.
Let us know how it goes.
Angela, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
@brandellmichael
This is a public forum of other customers. So you have given your username/email and password to the entire world.
The official help team does offer suggestions and guidance on occasion, but for actual account access and changes you must call. Since the rest of us have been logging in without issue for months, this is unique to either your account or the device you are trying to access from.
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brandellmichael
New Member
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3 Messages
4 years ago
Well the entire world need to know that your app (Edited per community guidelines) and that you still charge me and my cousin monthly for a piece of you know what app! How come his app on his iPhone works but my Android no longer does?
(edited)
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
You pay for the service, you pay nothing more to use the free app.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
@brandellmichael
Not our app any more than yours. You have provided no info for other customers to try and help. And since you hadn't said anything for 5 months, it was assumed you got it working like everyone else.
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