LMN movies lose audio/video

We're here to help, @tmoger!

Just to clarify, are you experiencing this issue on any other channels? What model of receiver do you have, and have you tried troubleshooting by rebooting or refreshing it?

Could you also let us know what your ZIP Code is, so we can look into any occurrences near your area? 

Let us know, we look forward to hearing back from you!

Donovan, AT&T Community Specialist

Hi Donovan. The issue is only on LMN. Refreshing has not solved problem. Zip code is 13501. Receiver is HR21/100

Hi @tmoger, we are happy to help.

Have you tried our Troubleshoot and Resolve Tool?

• It’s super helpful when it comes to a variety of issues.
• Select your TV service then go to TV Sound Issues.
• You’ll be given a resolution once all the questions have been answered.

If you need additional assistance, please do not hesitate to let us know.

Thank you for contacting us on AT&T Community Forums!

Lafayette, AT&T Community Specialist