New Member
•
3 Messages
New upgrade blows
I hate it. Every upgrade DirecTV does, it gets worse. I agree with all the complaints mentioned, but when I select a show from the guide, I have to double press the "select" botton. Push once to watch, but a tile shows up giving me an option to watch it live. Then I have to press "select" again to watch the show. Duh! Don't give that choice, just go to the show. I understand this feature on a non-live show say in the future. That's basically what it did before the upgrade.
DirecTV (Edited per community guidelines) for the money we pay and they don't listen to the consumer about what we want. I'm sure people weren't calling DirecTV to change the old system to a different UI because it was to hard to figure out. Ahh, the new young generation of society taking over. They know best. NOT!!
tas81964
New Member
•
3 Messages
5 days ago
And the system is slower.
0
0
AddisonGeek
Tutor
•
5 Messages
4 days ago
We discovered a problem with trying to record the same show at a later time, as it reverted to the one currently in progress. At 8:15pm we selected the midnight time slot to record, and it started recording the 8pm show. I called tech support, and the rep said that they were rolling back the guide software. Having a background in IT management, I found it puzzling that the programmers wouldn’t have done more than a beta test before implementing the “upgrade”.
0
0
gregeusa
New Member
•
570 Messages
4 days ago
Most likely not the decision of the programmers, but the management. Programmers do what they are told, and produce it.
The decision on testing, customer opinion, rolling out changes is always a management decision... that management that has NEVER asked user opinion on a wide scale..
0
0
Juniper
ACE - Expert
•
23.6K Messages
4 days ago
@AddisonGeek
As @gregeusa points out, what IT may want/need to do can be overridden by management decisions. It could be contractual obligations where something must be released by a certain date or a "good idea fairy" thinks is "good enough" to launch. This can result in a lot of OOPPS-A (IYKYK) frustration for the end user.
So a lot of times that is not up to the programmer. If you didn't experience that in your background of IT management, you were very lucky.
0
0