Nfl Sunday ticket help. (Address ineligible)

Hi @chester0711, Here to help! 

We would like to check this for you. Please create a new post, so we can take a closer look. You can do it by clicking here. 

Thank you.

Daniela, DIRECTV Community Specialist.

@DIRECTVhelp okay, just posted a new thread

@DIRECTVhelp what about me? Lol

Your address has to be marked as nlos (no line of sight) and the only way to get that done is to schedule an appointment and have the tech mark the work order as nlos,  then the order itself (sales order ) also has to be cancelled as nlos.

Hi @chester0711 thank you for letting us know.

An agent will reach you through the post you just made, to check all the options available to help you out.

Thank you.

Juan DIRECTV Community Specialist.

@DIRECTVhelp thanks

@DIRECTVhelp  why do you keep responding to Chester and not to my original post ?

OTARD prevents landlords/HOAs from preventing a dish install in places under your exclusive control like a patio/balcony so that is why apts are not automatically added to the list. 

Hi @Bpastell! Here to help with NFL Sunday Ticket! 

We understand how important is to get NFL Sunday Ticket for current season. There are some areas where customers are eligible just with DIRECTV satellite dish. In this case we recommend to contact NFL Department directly in order to make sure that your area is eligible to get NFL Sunday Ticket. 

You can contact them at (888) 778-8806, they are available from Monday-Sunday 8:00 a.m. - 3:00 a.m. ET.

Please feel free to reach out back to us in case you need more help.

Nathalia, DIRECTV Community Specialist.

If they had a dish they don't need the streaming service.

Maybe I'm not saying this right.. I'm in an apartment complex that does not allow a dish on the apartments. So the dish option is impossible. But the website still says my address is ineligible. I've called before and they said they were going to manually input my address and I should be able to order in 24 hours.. That did not work. I tried calling again and the service rep said he was going to transfer me and they hung up. 

@Bpastell Perhaps you missed the post above which said:

OTARD prevents landlords/HOAs from preventing a dish install in places under your exclusive control like a patio/balcony so that is why apts are not automatically added to the list.

In other words, if you have a space under your control where you could install a dish, your apartment can’t deny that. If no such space exists, that’s why you need an installer to mark your address as “no line of sight”.

Landlords/HOAs can only prevent damage to their properties so DTV uses a sled mount for patios/balconies.

So they eventually sent me an email to sign up for the nfl streaming option. I appreciate everyone’s input