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NFL Sunday ticket message on screen
When watching football a message pops up every 30 seconds or so stating double play is active 711 is blacked out, how to we stop this message? After hitting Ok it just keeps giving the same message every 30 seconds and blacking out part of the screen. Anyone know?
detuch254
ACE - New Member
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5.2K Messages
3 years ago
What is the receiver model?
DoublePlay cannot be disabled, it automatically does so after ninety (90) minutes of inactivity. You can just unplug the receiver for a few minutes to clear away that issue.
As far as 711 being blacked out, there’s nothing that can be done. There are blackout rules put in place so that markets without privilege cannot watch the game. You can try to see if the game is being broadcasted by your local FOX station for example but there’s no way around this.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hello @CHOOTON, we want you to enjoy every game of the NFL season and I'll be happy to investigate into this.
Thank you to @detuch254 for your response.
In order to stop getting this message on the screen, please try resetting your service and equipment here.
On the other hand, I understand that blacked out games are not cool, however they are controlled by the leagues, associations, and networks that purchase the rights to broadcast individual games. To protect their rights, DIRECTV must enforce their restrictions and air a blackout message.
We understand where you're coming from and we are attentive to your feedback, as it helps us improve our customer's experience.
Sergio, DIRECTV Community Specialist
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