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3 Messages

Saturday, August 27th, 2022

NFLSundayTicket won't show Chicago Bears game in Nashville

Got the email inviting me to watch the pre-season game today and all I get is a black screen. Other games are showing.

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Accepted Solution

ACE - Expert

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2K Messages

3 years ago

Sunday Ticket is regular season only, not pre-season.

Community Support

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255.7K Messages

3 years ago

@tedge19 , thanks for bringing this to our attention.

 

We know the importance to enjoy your favorite games.

If you have DIRECTV Satellite services learn here what to do if your TV screen is black or if you get a No Signal error.

 

Let us know if you have further questions, we'll be here for you. 

 

 

Camilo DIRECTV Community Specialist

ACE - Expert

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23.4K Messages

3 years ago

NFL Sunday Ticket? Moving to DirecTV forum.

New Member

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3 Messages

3 years ago

Thank you for moving this post to the correct forum.

To restate, because I think this detail was missed when responding - I specifically received an email from NFLSUNDAYTICKET stating that the pre season games were available and a schedule for Saturday's line up was included. I tuned in at the start time of the Bears/Browns game and there was a black screen when I selected that game. Other Saturday games were playing just fine, although the Titans game was having some video difficulties. I tried several times to go out and come back into the appropriate screen for the Bears game, but I was not able to access it until late in the 4th quarter. This was quite frustrating as I had planned my day around being able to watch a game that was advertised as being available with my subscription. I hope this does not happen often as this service clearly won't be worth it.

ACE - Expert

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23.4K Messages

3 years ago

The NFL Sunday Ticket has only been for Sunday games in-season.

Pre-season games are either open on national channels or on your locals depending on the game. If pre-season games are showing up on the Sunday Ticket channels (700s) then something new is going on.

Remember professional games are still subject to blackouts.

New Member

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3 Messages

3 years ago

Thank you again for your advice.

I should also state that I do not have DirecTv as my provider. NFLSUNDAYTICKET is subscribed to through their Roku app so I may still be in the wrong forum. The game was not marked out as a blackout as others were. 

ACE - Expert

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23.4K Messages

3 years ago

If you don't have DirecTV, then I take it you have the limited streaming version for University Students or those who are incapable of getting DirecTV.

That doesn't have its own section of the forum unfortunately.

NFL SUNDAY TICKET Online Streaming without DIRECTV | DIRECTV

Community Support

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255.7K Messages

3 years ago

Hi @tedge19 ,we want to guide you on the right direction.

 

If you have the http://sm.att.com/daccd7da standalone subscription, you can contact them at (888) 778-8806 (available Monday-Sunday 8:00 a.m. - 1:00 a.m. ET) if you have other issues or questions, including: registration issues, cancellation issues, payment information, and account information.

You will be in great hands with them. 

 
Rafael, DIRECTV Community Specialist


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