New Member
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3 Messages
Pixelation Issues on CBS
I have Directv via a dish, and have had pixelation issues since before Christmas. A technician came out and replaced the LNB on my dish and I was still having issues. He came back and replaced my receiver box. There is less pixelation, but I'm still seeing intermittent issues, primarily on CBS. Please assist with a permanent resolution. I am not paying for a technician to come back out.
Note that transponder 5 on 99 (cb) is zero. The technician said it's not due to this, but I'm not convinced.
DIRECTVhelp
Community Support
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255.8K Messages
2 days ago
We apologize that you're still experiencing this issue despite the tech visits, @JBarthel. Please check your DM for further assistance. Charles, DIRECTV Community Team
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JBarthel
New Member
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3 Messages
2 days ago
I called but was on hold for 30 minutes and finally hung up. Not ideal customer service experience.
(edited)
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litzdog911
ACE - Sage
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46.7K Messages
2 days ago
Moving your post to the Satellite Forum.
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DIRECTVhelp
Community Support
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255.8K Messages
2 days ago
Apologies for the long wait. You may also chat with a specialist at DIRECTV Customer Service - Phone Support & Chat John, DIRECTV Community Team
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Juniper
ACE - Expert
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23.4K Messages
2 days ago
If a single channel is having problems, that suggests an issue with the feed between the channel to DirecTV. Have you contacted your local channel affiliate and reported the issue on their end?
Can you post your full signal readings (not just a single transponder)?
If a tech has to come back out within 90 days for the same issue, there is not supposed to be a charge. After that than they can charge you. But if you are only a little over the 90, they might adjust that but no guarantee.
(edited)
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JBarthel
New Member
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3 Messages
2 days ago
Thanks @Juniper It's not ONLY CBS, but that's where I primarily see the issues. the technician was here less than 90 days ago. These are the readings on 99 (cb).
1 96
2 95
3 95
4 94
5 0
6 94
7 95
8 93
9 93
10 93
11 92
12 93
13 96
14 95
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Juniper
ACE - Expert
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23.4K Messages
17 hours ago
You clarified other channels can have the issue. Are they locals as well?
What is your zip code?
Do you have a antenna integrated in your setup with either the legacy AM21 or (still officially in beta) LCC?
How are the rest of your signal readings? Though for the 99, having one 0 and rest in the 90s is odd. If multiple were low I would think an alignment issue, but a single one...
@litzdog911 any further guidance with that specific a signal issue?
(notifications currently are having issues so may be a bit to get the network of minds going on your issue)
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