Is this showing when you try to access DVR recordings? What are the receiver models? Is this issue with one receiver or multiple? (SPECIFY WHICH HAVE THE ISSUES)

You can try doing a red button reset on all receivers. (Side by access card for HR54 series or front where it says ‘PUSH’)

This is driving me crazy. Just started happening about a month ago. Direct TV sent us a new main receiver  (HR44-500). We are still having the issue. It happens in the upstairs bedroom and basement. Mini genies 2224 and 0399. We have reset so many times and even reset the video bridge. We tightened the cables on the SWM.  We get that message  on recordings and also when we pause recordings and sometimes when we pause live TV. Its very glitchy.

Sounds like it could be a bad SWM splitter, bad coaxial cable, or maybe a bad power supply. I am putting my bet on the splitter or cabling though.

Thank you...thats what I was thinking also. We have someone from Direct TV coming out here tomorrow. 

As a note 2224 and 0399 are not model numbers. Mini Genies being Clients have models starting with C, such as the origional C31.

As you mention the Wireless Video Bridge (WVB), there are only 2 models of wireless Minis, C41W and C61W.

Can't be a software problem as all receivers use the same software version for their model number.

So what do you think was causing the problem ?

I see that this post was from three years ago,  I just ran into this problem last week and so far cannot see where there was a solution for it.  As far as I can tell, the most common issue is that the internet service appears to be faulty or at lease intermittent and the primary cause of the packet drops.  

Does anyone have a fix yet, after three years?

It is almost always a network issue where the receiver is not able to sustain a connection with the content server on the Internet.  If you wish to pursue this further, please open a new post with additional details about your configuration, i.e. what devices you have and how they are connected.