What are the receiver models? You must be referring to a Genie HD DVR and the Genie clients. The regular Genie HD DVR (HR34, HR44, HR54) has five tuners available and with this setup only three Genie clients are able to be used at once. The Genie itself keeps two tuners for the PiP (Picture in Picture) feature. Tuners cannot be adjusted or maxed out and if you’d like more tuners and more Genie clients in use at once then you would go with the HS17 receiver. However, with the HS17, there is a limit of 8 Genie clients activated on an account and standalone HD and HDDVR receivers are unable to be activated while on an account with an HS17. (I.e. HR24 and H25 are standalone boxes)
Because the sales reps are clueless about how genies actually work , the older genies that are 5 tuners (hr34, hr 44 And hr 54) have 5 tuners yes, but can only stream to up to 3 clients at a time the sales reps don't understand that even though the Information is available to them, technically they can have more than 3 clients connected to the genie system but only 3 can be in use simultaneously
Genie (HR54) and 4 Mini Genie Clients (C61W)? Ugh, whomever placed this order didn't understand how this fully works or didn't want to discuss an alternative that may have had extra cost.
Genie is a 5 tuner HDDVR. Because of Picture in Picture (PiP) it has to keep 2 tuners to itself. Those Mini Genies have no tuners of their own, each taking 1 of the remaining 3 tuners. That is why only only 4 TVs at most can be in use at one time. And remember each program recording takes a tuner.
Normally the suggested option would be a regular HDDVR (i.e. HR24) for at least any TV beyond 4. Has 2 tuners and 500GB recording space. However, these are low in stock (or completely out) as they were pushing for Genie-only setups. And as would have been above the intro special, would normally be $199 for the one-time lease cost. And they are wired only as only the Mini Genies have a wireless version.
Surprised they didn't offer the Genie-2 (HS17). This is a server tower that doesn't go on a TV, which means none of the 7 tuners are reserved to it. For a Client-only setup, this would have suited you better. The downsides to this model is there is no PiP (as Clients only use 1 tuner each) and only allows Clients so cannot mix with full receivers which is restrictive for some.
If you are within 14 days of your install (assuming this was new service and not an upgrade), I would callback and request a correction order to see if they can replace one Mini Genie with an HDDVR or have the Genie-2 (HS17) putting another Mini Genie where the HR54 is. If they can do a no-cost correction order, that would be ideal (especially if they could do that with an HDDVR to keep it simple and flexible).
As your topic is "Receivers and Streaming" do you have a problem with streaming as well?
detuch254
ACE - New Member
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5.2K Messages
3 years ago
What are the receiver models? You must be referring to a Genie HD DVR and the Genie clients. The regular Genie HD DVR (HR34, HR44, HR54) has five tuners available and with this setup only three Genie clients are able to be used at once. The Genie itself keeps two tuners for the PiP (Picture in Picture) feature. Tuners cannot be adjusted or maxed out and if you’d like more tuners and more Genie clients in use at once then you would go with the HS17 receiver. However, with the HS17, there is a limit of 8 Genie clients activated on an account and standalone HD and HDDVR receivers are unable to be activated while on an account with an HS17. (I.e. HR24 and H25 are standalone boxes)
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Marlenejean
New Member
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4 Messages
3 years ago
Ok so why wouldn’t they tell us that before giving us those receivers knowing we had 5 tv’s to run.
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
@Marlenejean
Sorry to hear they screwed you. What are your current receiver models just so I can confirm that your setup is what I think it is?
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Marlenejean
New Member
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4 Messages
3 years ago
HR54-700
c61w-500
3 of c61w-400
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nabukl
ACE - Professor
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2.4K Messages
3 years ago
Because the sales reps are clueless about how genies actually work , the older genies that are 5 tuners (hr34, hr 44 And hr 54) have 5 tuners yes, but can only stream to up to 3 clients at a time the sales reps don't understand that even though the Information is available to them, technically they can have more than 3 clients connected to the genie system but only 3 can be in use simultaneously
(edited)
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
Genie (HR54) and 4 Mini Genie Clients (C61W)? Ugh, whomever placed this order didn't understand how this fully works or didn't want to discuss an alternative that may have had extra cost.
Genie is a 5 tuner HDDVR. Because of Picture in Picture (PiP) it has to keep 2 tuners to itself. Those Mini Genies have no tuners of their own, each taking 1 of the remaining 3 tuners. That is why only only 4 TVs at most can be in use at one time. And remember each program recording takes a tuner.
Normally the suggested option would be a regular HDDVR (i.e. HR24) for at least any TV beyond 4. Has 2 tuners and 500GB recording space. However, these are low in stock (or completely out) as they were pushing for Genie-only setups. And as would have been above the intro special, would normally be $199 for the one-time lease cost. And they are wired only as only the Mini Genies have a wireless version.
Surprised they didn't offer the Genie-2 (HS17). This is a server tower that doesn't go on a TV, which means none of the 7 tuners are reserved to it. For a Client-only setup, this would have suited you better. The downsides to this model is there is no PiP (as Clients only use 1 tuner each) and only allows Clients so cannot mix with full receivers which is restrictive for some.
If you are within 14 days of your install (assuming this was new service and not an upgrade), I would callback and request a correction order to see if they can replace one Mini Genie with an HDDVR or have the Genie-2 (HS17) putting another Mini Genie where the HR54 is. If they can do a no-cost correction order, that would be ideal (especially if they could do that with an HDDVR to keep it simple and flexible).
As your topic is "Receivers and Streaming" do you have a problem with streaming as well?
(edited)
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Marlenejean
New Member
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4 Messages
3 years ago
Thank you I will call and see about switching out the mini genie. No nothing with streaming it just said I couldn’t because of to many active
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