Contributor
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7 Messages
Samsung Tablet - Suddenly Unable to Log into Directv via Food Network Go App
The title says it all. I'm using a Samsung tablet to stream Food Network programs using the Food Network Go app. When I first used the app several months ago, I signed into my Directv account directly from the app and was able to watch any available shows. Two days ago without warning, the normal streaming shows were locked and I was directed to log in by choosing my TV provider from a list and entering my log-in information. I did as asked (choosing Directv, obviously). After entering my log-in information and clicking OK, the screen disappeared for a couple of seconds and then reappeared with all entries blank, as if waiting for me to enter log-in info. No error message, no notifications. I've tried the same approach several times over 2 days and the result is the same. And no, there are no typos in my entries. My credentials still work at the ATT website so that is not the problem. I have deleted and reinstalled the Food Network Go app with no effect.
What is going on and how do I log in successfully?
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @georgiapeach, thanks for sharing this with us, we're here to help with your app inquiry.
Please uninstall and reinstall the Food Network app and once it is downloaded use your DIRECTV credentials to log in again.
We hope this helps!
Maria, DIRECTV Community Specialist
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georgiapeach
Contributor
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7 Messages
4 years ago
Maria: As I mentioned in my original note, I already tried deleting the Food Network Go app and reinstalling it. I went through that routine again today (uninstalling the app and then reinstalling it) with no change. I am asked by the app to sign in to my TV provider (Directv) and am presented a screen with which to do that. After entering my User ID and password, I click "submit" and the same sign-in screen reappears after 5 seconds. I did finally find a work-around. I discovered a DirecTV app for tablets and installed that app. After signing in with my Directv credentials, I was able to choose the option to watch live TV and I selected the channel of my choice; it works.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @georgiapeach, thank you for keeping us update!
We're glad to know that your App issue was fixed.
Feel free to reach us back if further assistance is needed.
We are here to help.
Angela, DIRECTV Community Specialist
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