Tutor
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16 Messages
Satellite issues on HD channels Are my signals too low
I get Satellite issues on certain HD channels and often forced me to watch in SD (if its also available)
Possibly tied to an occasional 771 code. My signal strengths are :
On SL5 to SWM8
101 91-100
99 (ca) 66-76
99 (cb) 71-74
103(ca) 62-80
103(cb) 74-84
If alignment is needed is there any way to tell by relative strengths above, aiming from San Diego, whether it's and inclination, direction or skew issue ?
Thanks in advance
Alan
Accepted Solution
shannon02
ACE - Expert
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21.3K Messages
4 years ago
The fact you are getting a signal means the dish is aimed correctly, you just have to fine tune it.
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Accepted Solution
sterlinga
Tutor
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16 Messages
4 years ago
After getting All Sats to 0, with what's generally referred to as dumb luck, I got 119 & 101 back to the 90's and 99&103 up into the 80's.
Tightened everything down and we'll hope for the best.
Thanks to everyone
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
Yes those are to low, there are videos on youtube that may help you to align the dish.
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Tiger593
ACE - New Member
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1.6K Messages
4 years ago
Yes, your signal strength is low I would call customer service and tell them that you have been having an issue and they might be able to send someone out to readjust your sat for free and ask them for credit because you have not been able to watch your shows how you like. When I was a Sat. customer I had the same issue and they sent someone out and fixed it for free, and gave me credit on my bill. It can be a pain to try and adjust them yourself if you do not know what you are doing.
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detuch254
ACE - New Member
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5.2K Messages
4 years ago
@sterlinga it wouldn’t be a skew issue, most likely direction because the dish should be aimed just enough that it sees all three satellites properly. It could also be elevation but very unlikely since all satellites do come in at the very least. You can follow YouTube videos online showing how to dither the DIRECTV dish.
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sterlinga
Tutor
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16 Messages
4 years ago
I forgot to include 119 stats but they're all the 90s.
Any clue is to which way I should fine tune it.
My poor logic would tell me that if 119 and 101 are coming in perfectly it must be an elevation issue to fine tune for 99 and 103....
But that's My logic.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
No, it's not just skew. It's about fine tuning (dithering) the azimuth and elevation. 101 and 119º are stronger because their satellite frequencies are different. The challenge is to tweak the dish's azimuth & elevation to peak the readings from 99 and 103º. And DirecTV doesn't even use 119ºW for anything in the US anymore.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hello @sterlinga we want to help with your dish alignment to make sure you get the best quality.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
Ximena, DIRECTV Community Specialist
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sterlinga
Tutor
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16 Messages
4 years ago
Sorry no Bell icon no chat icon I'm going back to the ladder
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
They're not going to be able to help you with this via chat. If you can't tweak the alignment yourself, you'll need to call for a service visit.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
We are glad to know that the channels are back on track. Please do not hesitate to reach us back if further assistance is needed.
We continue improving to provide the best quality, experience, and programming to all our valuable customers.
Carlos, DIRECTV Community Specialist
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