New Member
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2 Messages
Scheduled Braves vs Marlins game 7:20 p.m. Thursday Sept. 2,2022 channel 649 fails to appear.
We have been recording and watching the Braves game all season on this channel or a companion channel all season but tonight it failed to record and I can find no indication of the broadcast which I am paying for. Customer service blames the absence on "the broadcasting company" which they would not identify nor offer any help. I asked to speak with a supervisor but that person was "busy with another customer. So I am waiting, and waiting--but NOT holding my breath!


detuch254
ACE - New Member
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5.2K Messages
3 years ago
What do you mean by ‘it fails to appear?’ Does it not show up in your Playlist? Was it scheduled in the first place and cancelled last minute? Also, it would help to know the receiver model and other receiver models you have.
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shannon02
ACE - Expert
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21.3K Messages
3 years ago
DTV has no control over a channels programing if there was a technical problem with the game there is nothing DTV can do about it. You are paying DTV to deliver satellite channels not the programs.
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TheHandyman
New Member
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2 Messages
3 years ago
Folks, FYI I'm a new customer of only a few months and was assured by DirecTV rep that my subscription included programming for the Atlanta Braves (which is the sole reason I fired Dish and subscribed to DirecTV) Receiver model is HR54-700 and a Joey for upstairs bedroom.
The game in question had been prescheduled for recording at the beginning of the season and was not cancelled by me! The Sept. 3 and subsequent games are still on the upcoming schedule.
On one previous occasion the same problem occurred and a helpful CSU was able to find another channel where we could watch the game. This time the CSU rep was no help.
DirecTV may be providing channels but they don't do me any good when the programming is haphazard. From what I see there's what appears to be a bidding war and the programming is subject to last minute switching.
And, for what it's worth, my newspaper career included decades of investigative reporting and customer service experience. IMHO big tech is general is not providing satisfactory customer service.
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shannon02
ACE - Expert
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21.3K Messages
3 years ago
DTV has no control over what the channels do with their programing if the game was switched to another channel then it was done without enough time to update the guide maker to change it and get it to DTV to put into the guide stream to update the 10 million DVRs.
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TexasBrit
ACE - Expert
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14.1K Messages
3 years ago
So what was on that channel?
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NanzucarB
New Member
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3 Messages
3 years ago
My dad is having the same issue! Set to record the Sept 4th game and it's not listed.
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NanzucarB
New Member
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3 Messages
3 years ago
This happened to my dad as well. Set to record game and it didn't record it. It does show the game from Sunday the 4th will be recorded today at 1:00.
But the original Sunday set to record game 9/04 is not listed the recording list.
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TexasBrit
ACE - Expert
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14.1K Messages
3 years ago
That's because something prevented it being shown yesterday. That's why I asked what was actually on 629.
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NanzucarB
New Member
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3 Messages
3 years ago
Rain delay for 9/4 game on channel 648
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