Set something to record and it didn’t!

A few days ago in the DirecTV app for iPhone, I searched for the music awards on CBS3 Philadelphia.  I selected it to record and the screen confirmed it was set to record on living room dvr.

fast forward to tonight we are in the bedroom and use the DirecTV app on Apple TV.  Only thing on there is countless Yellowstone recordings for some reason.  I go to the physical dvr (hr44) in the living room and it’s not recording.  So I set it to record.

Then a little later we see it on the Apple TV app in the recording list and we go into it and hit start over.  But it didn’t start from the beginning.  We lost the first half hour of it.

can anyone explain why this didn’t work?  It should have at least cloud recorded.  Or once it saw the physical dvr record, tag the whole block from the cloud.  So many other vendors are touting a “start over” from the beginning feature.  Even my local cable company has it with TiVo stream.

I hope this can be fixed so I don’t have to switch providers.