Contributor
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1 Message
Sound and does not support content protection
My sound keeps going in and out and I have to switch channels to get it to come back. I also keep getting content protection not supported change to component cables. I’ve changed HDMI cables to certified cables and it worked for a while and now has returned. I have a Genie2, Model HS17-500 and a 4K Genie Mini, Model C61K-700.
This only happens on my newest LG OLED but does not happen on any of my three other TVs which are also LG
oled and non oleds
I have reset all DVRs dozens of times, hit red buttons, refreshed receiver, made sure my tv’s firmware have i’ve been updated to the latest version. I have reset tv’s and disabled 1080p on tv and direct tv receiver.
i’m at a point to where I cannot watch any DIRECTV for longer than three seconds. I can play Netflix or any other streaming service, play ps5 or 4k DVD player through exact same cables without any issues.
Will exchanging my receiver fix this or is there a newer version receiver?
Juniper
ACE - Expert
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23.4K Messages
4 years ago
The Genie-2 (HS17) is the newest (though not greatest) box. The C61K is the only 4K box available.
As this is only happening with a single TV, that suggests an HDCP handshake issue with the TV itself.
Verify HDMI is secure and free of debris on both ends and that it is plugged into the primary (4K) port.
Unplug power from the TV for at least a minute to reset it (since TVs normally don't have reset buttons).
With the red button reset you tried before, make sure you did so in an exact order. HS17 and then C61K. Make sure reset completely finished before moving to the next one.
If you do a power cycle (pulling power for at least a minute) on the DirecTV equipment, make sure to do it in the same order as red button reset. Be aware this should dump the guide data, which downloads again over 24-48hrs to completely rebuild it.
Make sure the DirecTV box is connected directly to the TV itself. Anything in between can be finicky passing along the HDCP handshake.
As they don't play well with DirecTV, make sure that those boxes are not plugged into any "smart" power strip and the TV's HDMI-CEC (if it has it) is turned off.
As your other TVs were fine, there is a good chance either the new TV is faulty or there is something unusual about it that is not completely compatible between it and DirecTV.
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