TV Apps not working

Hi there. Please allow a couple of hours for TV Apps to initialize. (up to 24-48 hours) If you have waited it out and still receive error 409, please check to see if on-demand will work and that the ethernet/wireless internet is working. If your current setup won't work, try using ethernet/wireless internet. (For example, if you are currently using ethernet for internet, try wireless and see if TV apps will work). Also, does TV Apps work on other receivers in the house?

Thank you so much...have waited well over 24-48 hours several times, and neither works. Have not tried dropping ethernet and using wireless...may try, but so far these and other things have been mentioned, tried, and failed for others. BTW...checked the internet connection, even "restarted" and it shows up fine...

ebertsj, does on-demand work on the HR54 having TV APPS issues?

Nope, neither works...I put a separate post out on OnDemand, and ran all checks and reset - including "double" many times...so far, zilch

Ok, if neither work, this is an internet related issue. Can you please tell me if any other receivers in the house have the same or related issues?

Note...BOTH worked fine with previous receiver...also an HR-54, just an older version. And when I run the test for internet, comes back as all good...this is the only receiver...though do have 3 clients (same ones have always had, and they continue to work fine). Just for fun, can try rebooting modem/router...

Ok, so the HR54 is the only receiver having internet issues. The best choice would be to try going wireless internet. If you still face issues, the receiver is defective. As stated before, your clients are working fine with internet so the HR54 should as well. 

Well, the clients are hard wired to the HR54, so not sure this says anything special...will try the wireless first

Oops...forgot to ask...would the receiver wired internet be defective if the testing indicates all is good???

yes, please do. It doesn't matter if the clients are hard wired to the HR54. That is a totally different connection through a Video Bridge and has nothing to do with on-demand or internet connectivity at all.

The receiver wired internet could be defective. First, try using the wireless internet and come back here in a couple of hours to tell me how it goes.

Nope, wireless makes no difference...they are sending a tech out tomorrow...

ebertsj, your HR54 is either defective and the tech will need to deactivate it, replace it, and activate the new HR54 or there is something wrong with your current ISP. But, you stated that the clients were working so that means that the HR54 is probably defective and can't create internet connectivity.

Update...as detach254 correctly surmised, yup, receiver was defective. Tech came out, and immediately nodded and said "either SW issue, or box is bad"...suggested trying a replacement. After I did this, and spent the 1 hour or so reentering all my stuff, and another 30 some hours, all was working as before! 

Thanks all! 

@ebertsj great to hear! Feel free to mark one of my comments as accepted answer and close the chat. Thank you!