Bule1kar's profile

Contributor

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4 Messages

Wednesday, May 6th, 2026

Unable to delete recordings

I have a new Hisense canvas tv with the DTV app added. My main box is in another room. When we access the app and are done watching a show, we are unable to delete that show from the library. We then need to go to the main TV to delete the recorded show. What a headache. I thought with the APP you have the same flexibilty as if you were watching a show thru the main box.

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ACE - Sage

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46.7K Messages

2 days ago

Are you a DirecTV Satellite or Stream customer?  With Satellite equipment, you can only delete recordings on the DVR, not remote Client boxes. 

Contributor

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4 Messages

2 days ago

We are Satellite however we are using the app on another tv. I was told by the tech that we could and apparently we can't.

ACE - New Member

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3.7K Messages

2 days ago

Wrong forum. I'm moving your post

Contributor

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4 Messages

2 days ago

What?? Why are you moving it? and where?

ACE - New Member

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3.7K Messages

2 days ago

You're a Satellite customer. I moved it to the satellite forum. Doesn't matter if you are using an app to watch your shows. It's Satellite related.

ACE - Expert

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23.6K Messages

1 day ago

DirecTV satellite only allows deletion from the DVR itself, not the app. It has been a long requested feature but so far nothing has indicated it changing.

The streaming-only versions (DIRECTV STREAM or DirecTV via Internet) have some key differences. Before they sold off their acquisition of DirecTV, AT&T was pushing hard for the streaming services which I think resulted in misunderstandings on what is not exactly the same. Similar issue happened when AT&T bought DirecTV and they didn't bother educating their employees that DirecTV and U-Verse TV weren't going to operate under the exact same policies.

Then again it could have been just a tech flipping their mouth to complete the order and get out of there.

As for your post being moved, the forum sections are for what service you are subscribed to/paying for. Though you are using the app, you are under satellite service to begin with. I do wish the forum could clarify that a little better as you are not unique in that posting confusion.

(edited)

Contributor

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4 Messages

1 day ago

Thank you Juniper for clarifying the issue. I appreciate it.


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