Unable to Stream Live TV on Windows Device

I have never been able to stream many of the channels that should be available for streaming on a Windows laptop with Chrome. Oddly, I can stream a very few channels, so the video player and streaming underpinnings are working. There doesn't seem to be a particular pattern in the channels that do work. For example, I can stream ESPN HD and CNN HD just fine, but not MSNBC. For most channels, including MSNBC, I see this error message: "To tune to this show, your Computer must be joined to the same Wi-Fi network as your receiver." As reported in numerous other posts in this forum, the computer is indeed joined to the same WiFi network as the DirecTv gateway. Besides that, why is it that I can stream anywhere, from any WiFi network, when I use the DirecTv app on my iPad? Why should I be limited to streaming from a particular WiFi network for the Windows OS?

The marketing claim that you can stream DirecTv from anywhere on any device is a sham. It simply is not true. Support for Windows devices has gone away.

I opened a support case over a month ago. It was escalated to a phantom escalation team that has never contacted me. I have checked numerous times with first level support and have always told that communications with the tech specialists for escalated support are a "one-way" communication. I cannot contact them and the first level support reps cannot contact them, either. In essence, escalated technical support has now completely gone away, and there is not even a recourse to lodge a complaint for management attention. That has also completely gone away. I guess it's up to all of us to get out the word on social media.