New Member
videoguard security warning
Decided to watch TV via the DTV website this afternoon, and was prompted to install an 'app' on my computer. (Stupid requirement for a product I've already paid for, but, whatever...) I downloaded the 'videoguard.13.0.exe file, checked it for viruses, and then started the install process. Windows 7 then gave me this warning:
Now, remembering the Sony CD debacle from a couple of decades ago, I'm not motivated to install anything that, in turn, installs anything with the word '(Edited per community guidelines)' in it. Certainly not from a source that Win7 says it can't verify.
I'm posting here, hoping that there's an ATT employee reading the forums with more knowledge/capability than the two bio-bots I had to deal with in continuous logic loops for almost 2 hours today, only to be told to 'contact your computer manufacturer for compatibility issues'.
First, well, why?
Second, is there a fix?
Thanks,
Charlie
(How does ATT manage to train so many to do so little in an intelligent fashion? On the other hand, after the events of a couple of days ago, never mind....)
shannon02
ACE - Expert
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21.3K Messages
5 years ago
This is a customer to customer forum, the few employees here are on their own time.
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rv7charlie
New Member
5 years ago
I figured that. While they are rare, there are some really knowledgeable and caring ATT employees out there; I'm just hoping one of them will see & respond.
I'd happily accept comments from other users if they can offer some insight, of course.
Thanks,
Charlie
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rv7charlie
New Member
5 years ago
Just noticed that even though the forum accepted the .png image I inserted in the 1st post, it doesn't show up. During installation of the 'videoguard' exe file, Win7 warns (paraphrasing) that it can't validate the certificate claiming to come from 'drmlocal.synamedia.com', and that installing a '(Edited per community guidelines) certificate' from an unknown source could be a bad thing.
(edited)
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Pressley
New Member
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1 Message
4 years ago
This (Edited per community guidelines) is acting like straight up malware.
DO NOT INSTALL OR ALLOW THIS CERTIFICATE ON YOUR COMPUTER.
Can't believe this came from DirecTV. It's been hijacking my browser search results, system restore didn't remove it, completely resetting browser settings only halfway works. Never using DirecTV stream again. Will be sure to warn anyone it's relevant to about it
(edited)
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