Contributor
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41 Messages
watch direct tv online
I am unable to watch any DirecTV channels online on my Mac. I keep getting it starting but comes up with an error "Im sorry we ran into an error, please restart the player...
Contributor
•
41 Messages
I am unable to watch any DirecTV channels online on my Mac. I keep getting it starting but comes up with an error "Im sorry we ran into an error, please restart the player...
williamfgray
Contributor
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8 Messages
3 years ago
Still having the issue here. I can open the video and it will work for about 30 seconds or so, then I get the "Sorry we ran into a problem Please restart the video player."
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hello @williamfgray , let's check what's going on with your service.
To begin, this issue is the result of the problem with the way Adobe Flash is interacting with your browser
The first thing we'll need to do is to remove Adobe Flash player plug-in from your computer
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williamfgray
Contributor
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8 Messages
3 years ago
Julian - I don't have Adobe Flash player installed on my Mac... This was a new install since April and I haven't installed it since it was deprecated.
(edited)
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Thank you in advance.
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williamfgray
Contributor
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8 Messages
3 years ago
MacBook Pro 14" M1, macOS Monterey 12.4, Latest VideoGuard Player
Tested with latest Safari and Chrome
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
- Find the DIRECTV_Player.dmg file in your Downloads folder and open it
- Find the VideoGuard.13.0.dmg file in your Downloads folder and open it
- Double-click DIRECTV_Player.pkg to start installation
- Double-click VideoGuard.13.0.pkg to start installation
- When installation is complete, refresh the browser window and/or restart the browser
@williamfgray , we will be attentive to your case and how it goes with the suggested troubleshooting.
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kc59harley2
Contributor
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41 Messages
3 years ago
Julian, William's problem appears to be exactly as mine in case number #13203399. Looks like the same equipment and OS and does the same thing. But I also have an older iMac that experiences the same issue and I've noted that in my responses.
As to Flash, the Flash Player was deprecated in 2017 and officially discontinued at the end of 2020 for all users outside China, as well as non-enterprise users. All operating systems removed it.
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williamfgray
Contributor
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8 Messages
3 years ago
@DIRECTVhelp Yes, I went through all of that on multiple devices. Same issue.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Thanks for keeping us updated.
Let's meet in a Direct Message to take a closer look on this and work on a fix. Please check your DIRECTV Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
Kelly, DIRECTV Community Specialist
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kc59harley2
Contributor
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41 Messages
3 years ago
Two months into this through the forum and another month before calling them.
Here is my latest message from DirecTV:
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