New Member
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3 Messages
Why when watching CBS, does the video freeze every 3 - 5 mins?
Every 3 -5 minutes while watching CBS the screen freezes but the audio keeps playing fine. It doesn't do this on any other channel. It does it on both of our TVs. I've totally reset all DirecTV equipment, TVs. I unplugged TVs overnight, then powered them up in the morning. CBS still freezing.
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Appreciate these details
Allow me just a moment please.
David, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
We would like to cover all the options available.
Could you please try to see on the DIRECTV app and see if you get pixelation and freezing issues?
David, DIRECTV Community Specialist
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Bowecho20
New Member
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19 Messages
4 years ago
App works fine
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Thank you so much for providing me this information.
We are still looking further into this.
Appreciate your patience
David, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey there, I just wanted to let you know that I will give you a call so we can check further options.
I will give you a call to the number on file on the next 10 to 15 minutes.
Thanks in advance!
David, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey, I tried calling you and it seems that we lost connection.
I will try to reach you again in the next 5 minutes.
David, DIRECTV Community Specialist
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Bowecho20
New Member
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19 Messages
4 years ago
Ok I’m at a good spot now with strong signal. Was driving
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Got it.
I will give you a call right away
David, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey there, just checking by to see if there are any updates from the escalation team.
We'd like to follow up on this.
Thanks in advance.
David, DIRECTV Community Specialist
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Bowecho20
New Member
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19 Messages
4 years ago
I haven’t heard from anyone
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Thanks for letting me know!
We appreciate your patience and our advanced support team will keep you updated as soon as they have a resolution for your case.
We apologize for the delay.
David, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hello @Bowecho20 hope you are doing great
I'm just checking by to see if you got any email updates about the escalation.
I'll be keeping an eye out on your case.
David, DIRECTV Community Specialist
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Bowecho20
New Member
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19 Messages
4 years ago
No I haven’t
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Appreciate the information, we'll be waiting for any updates on your end.
Thanks for your patience.
David, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey @Bowecho20
Just checking by to see if you are still having issues with your service.
David, DIRECTV Community Specialist
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