New Member
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3 Messages
Why when watching CBS, does the video freeze every 3 - 5 mins?
Every 3 -5 minutes while watching CBS the screen freezes but the audio keeps playing fine. It doesn't do this on any other channel. It does it on both of our TVs. I've totally reset all DirecTV equipment, TVs. I unplugged TVs overnight, then powered them up in the morning. CBS still freezing.
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey there @Bowecho20
I just wanted to let you know that I will give you a call to the number on file to see if further assistance is required.
David, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey there, just wanted to let you know that I tried to call you and it went to voicemail.
Feel free to let me know if further assistance is required.
David, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi, I hope you are having a great day so far.
I will give you a quick call in the next 10 minutes to check if further assistance is required.
David, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
I tried calling you and it went to voicemail.
In case you still need assistance, your case reference number is #11243927, you can call me at 885-200-434
Thanks for reaching DIRECTV.
David, DIRECTV Community Specialist
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Bowecho20
New Member
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19 Messages
4 years ago
Thanks for your help the channels seem to be doing better now, if I have any more issues i will contact you again. Thanks for all your follow up!! I appreciate it
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hello there, we are happy to know that the issue was resolved. Do not hesitate to contact us back if further assistance is needed. Thanks for choosing DIRECTV.
Carlos, DIRECTV Community Specialist
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pvorholt
New Member
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1 Message
4 years ago
Direct Tv app still going black and switching to Spainish
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