Directv Stream/Roku remote down arrow no longer triggers guide

https://view.email.directv-mail.com/?qs=45c46958bd05bb5f9a929c0eb7e20b5408298d3e0d896c46d84f76cab87f400d50dfaf1cc7ac80b145c3d26505b6b0b05a1be3e160e40fb6bf9e0365465ad0d993f71e1fbd17d74572786fe18e9d3007

It's all been a lie Folks......Don't care what we think.

Unreal how this is still a thing.  I know DTV caters to basic people that use 3579328753 remote controls and doesn't have a higher end system with IR or IP control for ATV's and other streaming units, but this is pretty pathetic lol....  Note an uninstall of the app, reboot of ATV, and then open the DTV stream/now app works fine and the "down arrow" works to show the program's details and more info etc as it should on the IR/IP controlled remote control, but if you restart the ATV or force close the app or come back in later, then it doesn't work anymore.

Great work DTV lol

Still no fix after being promised one by DirecTV themselves over 9 months ago. 

If anyone is still having issues after what was supposedly changed a while ago, you can consider a BBB complaint as that goes to the corporate level.

As for those complaining they left about 8-9 months ago, yet are still complaining, that is not productive. Either submit that complaint higher up, deal with it as is, or cancel the service like you claimed you were. Otherwise at this point you are screaming into a void and cannot be perceived as realistically expecting anything to change because of it.

And since there may have been some confusion, those with the ACE tag are experienced customers recognized for giving a lot of accurate and productive  responses to help other users (not "fake employees"). Those with the "employee" tag are posting on their personal time, so not in an official capacity. Both shows this in their signature lines. The official forum help team and moderators are identify as such.

Hope that clears things up. Please keep posts respectful and leave false/toxic accusations out of the forum. Thank you.

I've seen comments on here that the only way to access the DIRECTV guide from ROKU is to use the back button.  This just started this morning for me.

Same the up arrow to guide no longer works

Atleast the new Apple TV update works finally. Only took over a year.  I guess they just focus on price increases these days lol

What is the deal with Direct TV Stream? No contract service with Disney should be a credit to the consumer. If I cannot watch what I am paying for I should not be billed for your your problems with a contract dispute, that is your problem!

There is a credit! Go to "tvpromise.com". They are offering a $20/month credit till the issue is resolved.