New Member
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6 Messages
Guide not recording a whole series
I have had World News Tonight on ABC for years. Within the last week it stopped recording the series. I never changed anything. I did find that instead of recording it in it's usual 5:30PM time slot it was recording at 9PM on some alternate channel or at midnight. I canceled all of the series. I tried resetting series with new only and it did the same thing. I tried with all episodes and it did the same thing. I had to manually go to every day and set the recordings. I even set it on every day to record series and it still won't record the series. It is only doing this for this one show and not other things on that channel. There is obviously something wrong with the guide or whoever programs the guide. I have other shows that are set to record NEW only and it will record 5-10 reruns on different channels because the guide shows them as NEW even though they are old. I called and spent an hour with a guy that had no clue and asked me all kinds of dumb questions and said he was reading from a book what to ask me to do and most of it didn't even apply to my Genie.
Any idea how to fix this mess of a guide?


DIRECTVhelp
Community Support
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255.9K Messages
2 hours ago
Thanks for those details, @dchbbc59. Sorry for the trouble with your recordings. We're sending you a DM, so we can take a closer look. John, DIRECTV Community Team
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