New Member

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26 Messages

Tuesday, February 8th, 2022

How do I stop the "We've paused your program" From coming on?

It is annoying, right in the denouement of a movie the screen goes black and I get this pointless message. 

 

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New Member

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2 Messages

3 years ago

fubo doesn't

New Member

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2 Messages

3 years ago

fubo doesn't.

New Member

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2 Messages

3 years ago

What about people who leave their TV on and have an OLED? That paused screen would undoubtedly cause screen burn-in. One would think it would pause and then default to a screen saver. I would consider Directv liable for that. I've had many issues with Directv stream buffering as well. I have my router and modem on a daily reset switch and very fast cable internet. So any buffering is 100% caused by not enough bandwidth from Directv. Bump up your bandwidth and allow users to toggle that feature. 

(edited)

New Member

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2 Messages

3 years ago

Using a Roku ultra box, no power saving features turned on. I’ve streamed many other multiple feeds and have never had an issue.  Only happened with directv stream. The Roku box is also hardwired to my router, no Wi-Fi being used. So it’s getting a blazing fast signal.  I called directv and they told me to pause the program for 10-15 seconds and then start it up again. That did nothing. Also typically only happens on pay channels (HBO, showtime etc) vs local live channels. Which didn’t make much sense. 

New Member

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4 Messages

3 years ago

So, is the option to disable this on the roadmap for the app?  I purposely got DTV Stream so that i would not have to use a box on each TV.  I use smart TVs with the app and have more than enough bandwidth to support playing all day or night. 

-note - if you don't have direct insight to the roadmap for the app, i don't need your opinion on how i watch TV, i am just looking for an answer on the roadmap.  Thank you

ACE - Expert

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1.2K Messages

3 years ago

No one outside DTV knows if the have any plans to change this or if they do when. And no one inside DTV would say - they don’t announce futures until they happen. 

New Member

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4 Messages

3 years ago

@Jrandomuser , that's so unsatisfying.  But i guess I have no choice but to accept it.  Does the streaming box allow this to be turned off at this time?

ACE - Expert

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1.2K Messages

3 years ago

I'm not familiar with anything in the consumer world that commits to futures, especially at that level of granularity.  And in this case there is no indication that they believe it is a problem (but then, they wouldn't say that either).

As far as whether it can be disabled if using their streaming device - I don't know.  (I was an early subscriber with a plan that is no longer offered, and they don't even allow people with those plans to buy the devices.)  But there have been reports from people who do have them that they can disable it.  I have no way to confirm that those reports are true, however.

New Member

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3 Messages

3 years ago

Just spent 27 minutes on the phone with support.  There is no way to turn this off.  Pretty sad cause I liked everything else about DirecTV app but this is way too annoying and will go back to my previous streaming company.  They really should have a setting to stop this, support told me they do on their satellite boxes but not the app.  They suggested streaming and mirroring from my phone instead using the roku tv, sadly that uses more internet and bandwidth and over complicates something that should be simple.

ACE - Expert

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1.2K Messages

3 years ago

As noted earlier, the reason cable and satellite don't force this is that the transmission infrastructure is different.  Basically, cable and satellite services own the infrastructure - they don't pay someone else to send the signal to you, so it doesn't cost them anything extra for you to just leave it on.  That isn't the case for streaming services - they have to pay ISPs for internet access just like you do, and if (everyone) left it on when it isn't actually being used, it would require them to get (and pay for) additional bandwidth - and they would pass that cost onto the subscribers.  If they had a way to distinguish between "someone is still watching" and "the subscriber just walked away and left it on", they might take advantage of it to avoid irritating people, but there is no way other than requiring the user to occasionally hit a button.  (I've seen reports that there are some streaming services that don't do this, but I've personally never encountered them.  If it's true and it becomes widespread, then DirecTV will probably have to re-examine this to stay competitive.)

New Member

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3 Messages

3 years ago

Other services don’t have this issue and the costs are comparable, hence why I will change back. DT is just too lazy to fix this, since it I obviously a pain point for some. I pay for the service to be available 24/7, they should provide an option to support that. 

New Member

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2 Messages

3 years ago

Xfinity Flex did this. YouTube TV did not. Neither did fubo. Had I known DIRECTV Stream did this I would have stayed away. 

New Member

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2 Messages

3 years ago

Thanks, Captain Obvious. But I’ll have to wait unless DIRECTV prorates. 

ACE - Expert

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23.5K Messages

3 years ago

@tucsonjay 

Well as obvious as it may be for some, it was helpful. Certainly more so than a should'ave/could'ave/would'ave statement. So that "Captain" out ranks you in that regard.

Now that hyperbole is out of the way, if you would like help or guidance than post as such. Otherwise enjoy your service for however long you have it.

New Member

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3 Messages

3 years ago

Yeah, enjoy your service and having to find your remote several times a day to keep the stream you are paying for working.  How dare you ask for the service you are paying for to work properly.  I am fascinated there are DirectTV trolls harassing those people trying to point out and correct the flaws DTV. Money talks, this issue made me cancel, I would call demand they prorate you back. You are not getting the service you paid for. 


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