Contributor
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6 Messages
Issue with roku remote not working properly with directv app
Up until today, pressing the down button on my Roku remote, would show you choices to watch, my library, sports, and you could select the guide. The remote down button won't work anymore. I swapped out remotes with a different Roku remote and that didn't fix the problem. I tried the same procedures with my other TV and it is acting the same way. After resetting my Roku units and Wi-Fi routers, and updating my TVs, my issue still exists. I can only conclude there is a glitch with the DirecTV app on my Roku devices. How do I fix this?!
bcbsncjlj
Expert
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6.5K Messages
2 years ago
Today they announced a new app for the Roku. Did you get the new update?
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Angus
Contributor
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6 Messages
2 years ago
who announced, Roku or DTV?
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bcbsncjlj
Expert
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6.5K Messages
2 years ago
Read article on Cord Cutter News. I already posted the announcement in this thread
(edited)
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Angus
Contributor
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6 Messages
2 years ago
Thank you. I checked for updates on DTV app and it says the app is up to date on my Roku platform. The app is only working partially, so maybe there will be a patch coming soon
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bcbsncjlj
Expert
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6.5K Messages
2 years ago
I would not count on it.
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BobL3364
Tutor
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65 Messages
2 years ago
The new interface is extremely unpopular. It seems the down button problem was unexpected. In another forum DirecTV posted, "Our team is working around the clock to find a fix, and we hope to have it sorted out in no time."
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Stax32
4 Messages
2 years ago
We hate the new update. Bring the down button back. It should be there, because now it doesn't do anything. Theres no reason to remove this.
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adhockeymom
3 Messages
2 years ago
I hope this issue gets fixed sooner rather than later. Almost all my TVs are through Roku & I have to leave the direct tv app each time I want to get to the guide or my library. It’s ridiculous
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Jloechner
2 Messages
2 years ago
All Roku remotes continue to fail with DIRECTV stream app. No way to activate guide. Both stick and built-in Roku OS on tvs. Please resolve as soon as possible.
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