New Member
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2 Messages
Jeopardy
Recording Jeopardy series.
When looking at it in My Library it shows about 10 future show times but only keeps the current day’s recording. Each day the previous is replaced by the current day’s recording. I am recording other series without issues.
detuch254
ACE - New Member
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5.2K Messages
3 years ago
@Gilbert856 this is a public forum for DIRECTV. Your post was completely random.
@Lehnhoff this is most certainly a Series setting for Jeopardy! It is set to keep at most one episode. You need to change that setting to the desired amount.
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ArceeDub
New Member
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35 Messages
3 years ago
Where are these season settings you're referring to?
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hi @ArceeDub thank you for bringing this to our attention.
We want you to enjoy your favorite programming at all times, you can know more about how to access and manage your records for your DIRECTV STREAM service.
let us know how it goes.
Thank you.
Hernan, DIRECTV Community Specialist
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ArceeDub
New Member
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35 Messages
3 years ago
Nope, that link has no mention of season settings such as setting the number of recordings to keep.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Please confirm the model of the device you're using to access you recordings, and if this happens using a different device.
Also, you can try uninstalling and installing again the DIRECTV STREAM app to see if it fixes the problem.
Let us know how it goes.
John, DIRECTV Community Specialist
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ArceeDub
New Member
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35 Messages
3 years ago
Typical brainless “customer service” reps. SMH
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Let's meet in a Direct Message to take a closer look on the reason why the episodes are being deleted. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
We'll be waiting for you.
John, DIRECTV Community Specialist
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Lehnhoff
New Member
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2 Messages
3 years ago
Must be karma.
I checked My Library yesterday and with no actions by me it is magically working now. The future shows are gone and I see each episode that has been recorded as I expected. I hope this does not reoccur. Thanks for everybody’s comments.
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