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Community Support

Community Support

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255.9K Messages

Friday, September 2nd, 2022

Loading Issues on Roku? Help Us Investigate!

Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!

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*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
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New Member

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426 Messages

4 years ago

@BlixStZoo , oops, didn't read the full post. At least something since Friday.

New Member

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20 Messages

4 years ago

@Juniper I think you might be referring to a separate issue than what this thread is about? As far as why some are answering "yes", that's what we were told to do by the initial posting:

Loading Issues on Roku? Help Us Investigate!

Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!

ACE - Expert

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23.5K Messages

4 years ago

@BlixStZoo 

Thank you, I missed that request of "yes" in the opening post. Makes sense now.

Contributor

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2 Messages

4 years ago

I also have the issue of DirecTV Stream not loading issue on my Roku Ultra and Roku Premiere+. The only way to resolve it is to remove and re-add the app. It is getting annoying. The problem started after the latest app update version 3.30b build 3320103 on August 24.

New Member

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1 Message

4 years ago

I am experiencing this issue of the app sitting on the load screen and only will start after deleting and reinstalling.  Are there any logs I can provide to help investigate?

New Member

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4 Messages

4 years ago

Yes,  I am having the same problem with the directv streaming app on two Roku sticks, a Roku streaming stick+ and a Roku streaming stick 4k.  The app sits on the load screen and the only way to fix it is to delete the app and reinstall it.  I have to do this every day.  If it helps, I also have a firestick and it is not having this problem.

New Member

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426 Messages

4 years ago

To those affected please chime in if the problem was fixed.

(edited)

New Member

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3 Messages

4 years ago

Mine has been working like normal since last night (Tuesday night).

New Member

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426 Messages

4 years ago

Thanks for responding.

New Member

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20 Messages

4 years ago

So far today I haven't had to delete/reinstall (it still says version 3.30 but my Roku said it updated DirecTV Stream today)

New Member

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426 Messages

4 years ago

@BlixStZoo  

The last digit in version changed from 3 to 4.

Tutor

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7 Messages

4 years ago

Yes, daily for about 2 weeks.

New Member

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4 Messages

4 years ago

My roku and dtv app are updated and it still will not work on any roku devices. Doesnt come up soon I will be canceling

New Member

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4 Messages

4 years ago

Yes, both the roku and app are up to date but will not play on any of my roku devices, will absolutely cancel if it is not fixed

ACE - Expert

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23.5K Messages

4 years ago

Well if you decide to cancel, contact DIRECTV STREAM. This is a public forum of other customers. We cannot do anything to your account.


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