Logging into TV

TV/Streaming Device brand/model?

So you have DIRECTV STREAM, not DirecTV correct? (streaming-only vs primarily satellite).

What device is the app installed on?

Wired or wireless connection to your router?

Directly to router, or something in between (access point, extender, etc.)

Model of router?

What internet service and subscribed speed as well as average received?

I have TCL smart TV. Router is there new internet air.  No satellite. 

Using Smart TV’s and a fire stick.  No never had satellite.  Yes AT&T user

Yes everything same. Was getting a code I think 902 when first started trying to sign in. Reset TV to factory settings. Now getting this code 0017.  I have linked up other TV’s after this problem.  This TCL tv is the only problem.  I have another TCL no issues 

Hi @Boilerdad13. We appreciate you reaching out about the error 0017 you're getting. Please know that this error message usually occurs with issues connecting to the internet. Please check if device is properly connected to the internet and if you're using Wi-Fi, you can try connecting it with an Ethernet cable, if available. Let us know if it helps. Christy, DIRECTV Community Specialist

It’s the new internet air no cables.  My AT&T and Direct TV were different.  Couldn’t link stuff up so they had me change to same.  It’s only 1 TV giving issues. 

Thanks for the information. We'd like to further investigate. Let's meet in DM. We're here to help. Christy, DIRECTV Community Specialist