Unclear if this is a computer issue with loading the page or an issue with their account (or at least the website access to it), if not something about their account is not qualified.
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jerbo222
4 Messages
2 years ago
Netflix is not there to add.
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jerbo222
4 Messages
2 years ago
Well not for me.
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Juniper
ACE - Expert
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23.8K Messages
2 years ago
You have DIRECTV STREAM, the bring your own device (BYOD) version, and not DirecTV via Internet? (both streaming options but with different options).
And are you logging into your account from a computer or mobile device?
Just a couple things I can think of that may affect what you are seeing or have access to.
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Ludwick577
ACE - New Member
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3.8K Messages
2 years ago
I can see it as well.
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Juniper
ACE - Expert
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23.8K Messages
2 years ago
Do any errors show on the page?
Different browsers?
Do you already have Netflix?
Clear cache/cookies?
Unclear if this is a computer issue with loading the page or an issue with their account (or at least the website access to it), if not something about their account is not qualified.
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