New Member
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5 Messages
Pixels
While in the guide switching to a channel, that channel will Pixel for a minute before tuning in to a decent picture. What is going on here?
I'm using a roku on software 11.0.
New Member
•
5 Messages
While in the guide switching to a channel, that channel will Pixel for a minute before tuning in to a decent picture. What is going on here?
I'm using a roku on software 11.0.
mhenry530
New Member
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5 Messages
4 years ago
That's not the issue. Tv is next to router with 500 download. Other TVs further away are fine.
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
As a first step, let's confirm which streaming devices, browsers, tablets, and TVs you can use to watch DIRECTV STREAM.
Please let me know how it goes.
Vanessa, DIRECTV Community Specialist
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mhenry530
New Member
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5 Messages
4 years ago
LG TV with Roku premier w/software version 11.0
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
Have you tried a different type of internet connection such as Ethernet or from Ethernet to WiFi? This could be a good option to improve your connectivity and minimize picture pixelation on your device.
In case these steps fail, please share with us the model of your Roku device.
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mhenry530
New Member
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5 Messages
4 years ago
I'm done troubleshooting this issue. So aggravating I see on the internet where a bunch of other users are having the same issue. Time to switch providers
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Glenee
New Member
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176 Messages
4 years ago
Yep. That's most likely your best solution.
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
Let's meet in a Direct Message to take a closer look at your account before you take any decision, we want to keep you in our family. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
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mhenry530
New Member
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5 Messages
4 years ago
I tried a different Roku (10.5) that is not on Software version So your service is having issues with 11.0 as stated by other users as well.
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
It's great to know you have taken action to fix the pixelation issue. Please reply to the DM I sent you (It's the chat icon next to the bell icon in the upper right corner of the Forums), so we can explore other alternatives on how to get your service working properly.
Vanessa, DIRECTV Community Specialist
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ccccsdad
Contributor
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37 Messages
4 years ago
I have the same issue with my Roku and with the Directv Box. I bought an Apple TV as well as a Fire TV Cube and Fire TV Stick, and there is no issue. Only with the Roku or the DTV proprietary box.
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Ludwick577
ACE - New Member
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3.7K Messages
4 years ago
I've had a Dtv Stream box for 10 months and have never had any issues with changing channels. Picture is never fuzzy on change. Always clear.
Fact is---most people have the same experience as me. They create message boards for people to complain. Just b/c you see a few other people with the same issue doesn't mean its the service. It is your setup People don't sign up simply to praise the service. You either sign up to complain or are here to help.
(edited)
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ccccsdad
Contributor
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37 Messages
4 years ago
There in lies the problem. I do have the issue, I have a very good internet connection, and I only have the issue with the ROUK and Osprey box, not Apple TV or Fire TV, so it's got to be something within those two devices which is causing it.
There is nothing wrong with my setup. If there was, I'd be experiencing this across all platforms not just the two.
I came here hoping someone might offer a solution other than, "stop complaining, you don't have a problem because I don't".
(edited)
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greymoose
Contributor
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1 Message
4 years ago
I THOUGHT I WAS THE ONLY ONE and then I found this thread. I have 8 Rokus (sticks/ultras/express etc...) and the pixilation is happening to me also. I have only noticed it start in the last few weeks. Nothing has changed with my internet or my device setup. I have a strong signal throughout the house and always have. I've been with this service from the first days of its existence, and this is the only time I have noticed this phenomenon. I think DTV doesn't want to admit something is awry.
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Scotthousehold
New Member
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2 Messages
4 years ago
I have the same issue. Have switched to a wired instead of wireless connection. Have swapped HDMI cables. Have switched inputs. ONLY issue is with the DirectTV Stream App. All other apps work flawlessly. Apple TV, Amazon Prime, Netflix, Hulu, HBO Max - NONE have a pixelation issue. In my mind it’s DirectTV stream - not the device or the setup.
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detuch254
ACE - New Member
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5.2K Messages
4 years ago
@Scotthousehold I’m glad you were able to wire your device via Ethernet. Just to confirm, you are currently streaming with a Roku device?
A call to DIRECTV STREAM (number in my greeting below) should fix this up. As multiple customers have reported the same pixelation on their DIRECTV STREAM service, I conclude that it is OK to say that this is an issue on DIRECTV STREAM’s side and is not specific to each customer. With that being said, you would need to call in and let them know about the technical issue going on with Roku devices. If the agent refuses to listen or simply doesn’t understand, you can ask for retention and an agent there will take your concern more seriously. This way, they can report it to the proper department.
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