Turning off the "are you still here" message

We want to help you to resolve this situation. Let's connect on this through PM. Juliana, DIRECTV Community Specialist

Feel free to email me if that works…Kurt.Whiton@directv.com

@KurtWhiton Which device are you using?

It is osprey box...it is at one of my dealers being used on a demo account.

Is that option available on the Osprey box?

Osprey box--settings--system--display turn off power saving and screensaver.

It's a warning message for inactivity, and It's part of the features that come with our service. However, let me know how often is this happening, so we can take a look further. NatalyC DIRECTV Social Media Specialist

I do believe my customer was able to turn off the feature with the instructions.  It happened at their location b/c they have it in showroom area as a demo box.  So no one is changing channels throughout the day.

Thanks so much for this information. That means the issue is resolved now. Am I right? Natalia, DIRECTV Community Specialist

He believes so...I will post if not!  Thank you all!

 Thanks so much for confirming. DIRECTV will be aware of you. Natalia, DIRECTV Community Specialist

Customer does have an additional question...they use the DTV App too.  Is there a way to switch it off in the app?

Thanks!

Can you please confirm on which device you use the App and how often you receive this message? Natalia, DIRECTV Community Specialist

I know they are using the app on a TV.  I am not sure he will know how often he is getting the message as he is not monitoring the area where they are using the app/osprey box that often.  I do have that question in to him to see if he can estimate.

For the DIRECTV app, there must be no errors. That is why I want to know how often this happens to you. However, for the DIRECTV Box, you can disable the "Are you still watching?" message by going to settings. To do this: