New Member
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6 Messages
Volume jumps in the middle of programming
I signed up for DirecTV last month so I could cancel my Verizon FiOS service. I had thought that DirecTV was known for having the best audio and video compared to the competing services. However, the volume jumps in the middle of TV shows are incredibly annoying; this bug will be a deal-breaker for me if it isn't addressed in an update this month. We have installed the DirecTV app on four Apple TV boxes connected to four different TVs. Stereo Only makes no difference. TV audio processing is disabled, so there is no compression happening on my end. The jump occurs during uninterrupted programming, including mid-sentence during news broadcasts. Changing channels and immediately changing back always restores the correct level. If left alone, the level returns to normal within about five minutes. This morning, I had 3 jumps within an hour while watching ABC.
GTyz
New Member
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359 Messages
3 months ago
Has this happened since you signed up, or just recently?
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eatapc
New Member
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6 Messages
3 months ago
It happened on the second day of my 5-day trial. I thought it was a weird anomaly that would stop happening or that I could fix later. But it happens daily on all four of our TVs. Using ChatGPT, I researched what was happening and tried all the suggested solutions. Apparently, it's a known bug, and the only workaround is to switch channels. I'm trying to make notes to see if it happens only on some channels.
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DIRECTVhelp
Community Support
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256.4K Messages
3 months ago
Thanks for flagging this, @eatapc. Our team is now investigating the inconsistent volume, and we'll circle back once updates are available. John, DIRECTV Community Team
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eatapc
New Member
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6 Messages
3 months ago
So far today, it has happened on ABC (three times in the middle of a person talking) and on TNT (just now, in the middle of a point in the tennis match). I have a feeling it's not restricted to just a few channels. Switching channels back and forth fixed the issue in all cases. I hope the DirecTV engineers can figure out the problem. Thanks.
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DIRECTVhelp
Community Support
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256.4K Messages
3 months ago
Appreciate the extra details! This'll help us further. John, DIRECTV Community Team
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Esutter99
New Member
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2 Messages
3 months ago
Just a little side note. We had this happening during Dateline, but only on the episodes on NBC. It didn't occur if we watched some other channel that airs older Dateline episodes. We used to have satellite, and it used to happen there too. We've always thought it was an NBC issue.
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uncming77
Contributor
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3 Messages
3 months ago
@directv We have the problem on virtually every channel. No fancy setup just an Apple TV 4K and a Samsung TV no external sound such as a soundbar or sound system. It’s been reported for years and we need to find a way to get them to fix it. It’s embarrassing…
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kmackem
New Member
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4 Messages
1 month ago
Any update on this. Happens randomly for me. I also get random bouts of static on channels that require me to either change sound mode or change channels for it to go away.
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rick9141
New Member
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6 Messages
22 days ago
Same problem with volume as above, DirecTV / Apple 4K / Sony TV. I've also noticed that this can happen with a jump in the video, sometimes a brief pause in the video or the program will actually back up a few seconds.
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uncming77
Contributor
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3 Messages
22 days ago
It still happens. I’m guessing they have idea how to fix it
@DIRECTVhelp
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csmckay
New Member
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1 Message
16 days ago
@DIRECTVhelp - Any update on this issue? I have the same problem on multiple AppleTV set-ups (through AVR and directly to TV) and it is extremely frustrating. Is there an estimated timeline to resolving this issue? Is there any additional information users can provide to assist in resolving this? Thanks!
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DIRECTVhelp
Community Support
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256.4K Messages
16 days ago
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DIRECTVhelp
Community Support
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256.4K Messages
13 days ago
We're aware of this issue, and our team is diligently working on a fix. At this time, there is no estimated resolution window, but we are prioritizing getting this sorted out. We appreciate your patience while we work to resolve this. Kenneth, DIRECTV Community Team
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eatapc
New Member
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6 Messages
13 days ago
Re: "We're aware of this issue, and our team is diligently working on a fix. At this time, there is no estimated resolution window, but we are prioritizing getting this sorted out."
There's no transparency here, and it's difficult to believe that this is really a priority. If it's not sorted out in the next few months, I will cancel DirecTV. Literally every day my wife complains about it, and questions my judgement in selecting DirecTV as our service provider.
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uncming77
Contributor
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3 Messages
13 days ago
Agree. This has been ongoing ever since I can remember
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