Contributor
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3 Messages
Access point not found
TV screen says access point not found. I have tried to reboot based upon TV instructions, but, no luck.
Contributor
•
3 Messages
TV screen says access point not found. I have tried to reboot based upon TV instructions, but, no luck.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hello @alabamacity
What internet gateway do you have?
In is your receiver wireless?
Charles, AT&T Community Specialist
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
Good afternoon @alabamacity
We understand that you are having a problem with your U-verse TV service. We can help with that. Now to make sure that we understand you correctly. Are you talking about that you TV is unable to find your internet access point, or is it your U-verse cable box unable to find your access point.
Can you please confirm which scenario it is so we can help you properly?
Matthew, AT&T Community Specialist
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alabamacity
Contributor
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3 Messages
6 years ago
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_xyzzy_
Expert
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3.6K Messages
6 years ago
Did this ever work previously or is the a new setup?
Is the WAP ethernet connected to the gateway (router/modem).
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alabamacity
Contributor
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3 Messages
6 years ago
TV and Internet. I have my router on the opposite side of my house from the
TV that says that it cannot find access point. My other 2 TVs in the house
are working fine.
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hi @alabamacity,
Check out this article and solutions from customers who've had the same issues. Let us know how well the steps work for you.
Dee, AT&T Community Specialist
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