Digital Life experiences?

Chirp volume is low, so we have two keypads, one by the garage door. That wa you can definitely hear it beep. Keychain remotes are gimmicky but my wofe like them. Siren and contact are necessary.

We had a CO monitir s decided not to rplace with the AT&T one.

Overall, installation is sub-par at best and customer service border-line appalling. But ignoring the current limitations of the website, it can be a slick tool.

Who does the install? Best Buy/Geek Squad? Can you install it yourself?

I went to the AT&T Digital Life store on bb.com and when you click on "check availability" it goes to a dead link.

Furthermore, when you search "AT&T" on bb.com, Digital Life doesn't show up?

Is it still available or just a brief promotion? Maybe it was an employee-only thing?

Look here:

https://my-digitallife.att.com/learn/

You can check availability, etc.

juliejacobson,

NO GEEK SQUAD, thank God!

I had my Digital Life system installed a month ago and although the tech was dressed in AT&T shirt, he said he was a contractor for AT&T. AT&T provides the contractors the truck, tools, equipment to do the job. My installer was extremely knowledgable about the product and performed an excellent installation, especially when running any visible wiring. He was able to conceal the wiring very well. This is something other service providers "does not" do. Trust me, I've had some bad experiences with other cable and sattelite providers. Anyways, hope that answered your question.

Cheers,

Mike

I had the Smart Security, Camera, and Energy packages installed on 3/13/2014.  I had a pre-existing wired system so I also opted for the takeover module so I could continue using my wired window and door sensors.  I'm pretty familiar with many of the technologies that are used in this system and did a lot of research on various solutions before settling on Digital Life.  AT&T seems to have put a good deal of effort in creating an install process that's straightforward. I followed the tech around a good deal bugging him with all sorts of tech questions and I have to say he was very knowledgeable and overall did a very good job.  No real complaints about the install.

I have had some system-related issues since the install:

Keypad Volume

The 'beep' volume on the SW_ATT_PAD2W Model Keypad is definitely pathetically low. I have 3 keypads and it's the same for all of them so this is obviously just an unfortunate problem on this particular model keypad.  

Keypad Latency/Delay when Armed-Away

I've noticed a substantial delay with the keypad recognizing that the front door has been opened when the system is set to Armed-Away. This is probably the most annoying and frustrating thing I've encountered with this system because I have to wait 15-20 seconds before the keypad prompts me for my PIN.  I've had a few occasions where I entered the PIN before the prompt and the system got confused.  Considering that my front door sensor is a wired contact that's connected through the AT&T Takeover Module, it's very surpising that there is such a delay. This is a huge potential problem for guests or other users (contractors, house cleaners, etc.) who don't use the system often.  Because the system doesn't immediately start beeping when the door is opened it would be very easy for someone to not realize the system had been armed.  

Program Limitations

One of the things I was really excited about was the "Programs" feature. They do offer some limited functionality but they could do much much more.  For example, you can create programs that run at specific days/times but there is currently no way to schedule a program to run only when the system is in specific state (such as armed-away).  The simplicity of the current options is terrific for basic users but it would be great if AT&T would create an "Advanced" option that would allow for more complex programming.

Finally, AT&T needs to create a dedicated forum on here for us Digital Life users!! Since Digital Life is really it's own product category it should have it's own separate forum category just like Wireless or U-Verse.  I'm sure there are plenty of other DL users whose experiences and suggestions will help AT&T improve the service.  Are you listening, AT&T?? 🙂

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@bengehle wrote:

Finally, AT&T needs to create a dedicated forum on here for us Digital Life users!! Since Digital Life is really it's own product category it should have it's own separate forum category just like Wireless or U-Verse.  I'm sure there are plenty of other DL users whose experiences and suggestions will help AT&T improve the service.  Are you listening, AT&T?? 🙂

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Hi Bengehle:
Digital Life is now a part of the AT&T Community Forums!  We are definitely listening!  I hope you'll find the new forums a great place to share tips and tricks for your Digital Life system!

Thank you for choosing AT&T Digital Life!
-Karry