Mentor
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3 Messages
Loss of channels
AT&T has failed to properly prepare for the anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future! I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.
Juniper
ACE - Expert
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22.9K Messages
6 years ago
Channel pulls feed during negotiations as is their right. Networks going up over the years results in higher bills for us customers. Since TV providers do not own the channels this can and does happen with all of them. Local affiliate channels are becoming more known in recent years for pulling the feed.
You may not like the response but it is accurate. Switching providers doesn't provide a permanent solution as TV providers deal with this all the time. Will you throw a fit and switch providers again when it happens to the new provider when it is their turn for any of the channels?
Use a regular antenna and pull in the local affiliates of NBC, ABC, CBS, FOX, PBS and perhaps if in the right area COMET. So want to see what is going on in the Treasure Valley, use the traditional method and just enjoy the free broadcasts.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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EasternWa
Contributor
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1 Message
6 years ago
So. This is ridiculous! This is the only nbc station here. Why not offer east coast or another option until you work this out?! There are few network programs we watch. Unfortunately, for us, the paying customer we can't watch them ( The Voice, This Is Us.., Songland..) How about the East coast option?
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sandblaster
ACE - Expert
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2K Messages
6 years ago
Directv can not offer you an alternative. FCC regulations don’t allow it.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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CNERAK
Contributor
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1 Message
6 years ago
We have lost channel 6, and fox. It looks like we are about to lose channel 2, as well. I continue to lose channels while the cost sky rockets! I will be canceling my service, soon. This is a raft of s#@t! You have the poorest customer service I have ever seen! You keep losing channels, but have no problem calling and expecting me to buy more "bumdles!" I am done with your "promises!"
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mdram4x4
ACE - Master
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6.5K Messages
6 years ago
contact the station owners
ask them to return the feed while negotiations go on
or try an antenna connected to your tv
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Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Tsunamibob
Contributor
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2 Messages
6 years ago
While trying to watch tv the channel (doesn’t matter which) stops and I get a message that says “This content is not authorized”. I have read through the forums and I see answers like remove the app and replace. I have done this. I have seen where they say “restart your Apple TV. I have done that.
Is there a fix to this issue or is it inherent to your product?
i use CBS, amazon Prime, hbo go, Fox etc and have no issues.
Thank you
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bcbsncjlj
ACE - Expert
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6.4K Messages
6 years ago
.....and all those apps have nothing to do with AT&T TV Now. What are you trying to watch? Live or OnDemand? Can you watch other content?
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
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X: https://x.com/DIRECTVhelp
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hello @TamaraH,
To fully assist with this situation further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Charles, AT&T Community Specialist
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Tsunamibob
Contributor
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2 Messages
6 years ago
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bcbsncjlj
ACE - Expert
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6.4K Messages
6 years ago
You will need to contact support using the chat. Select "Contact Us" at the bottom of this page - then select "TV" - then select "AT&T TV NOW/AT&T TV". Chat is near the bottom of the screen. (Direct:https://www.att.com/support/contact-us/att-tv)
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Montanamiss
Tutor
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2 Messages
6 years ago
I don't have u-verse and I've lost Fox and now NFL Network, that would show Thursday night football. I spent the money for NFL Sunday ticket because I love football. Fox shows our local college games so I'm missing everyone since the season started. Now I rush home to watch the Thursday night game, and it is not on. When I try to watch on my IPAd it says my TV provider subscription does not include the correct package to watch this game. What is going on?
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Apartment20
Contributor
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1 Message
6 years ago
This is ridiculous
I cannot watch the nfl game tonight
Seahawks vs LA RAms
because there is an nfl blackout ! I call bullcrap
settle with fox so I can watch the programming that I have paid for
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shannon02
ACE - Expert
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21K Messages
5 years ago
Fox removing the feed to DTV doesn't change the NFL blackout rules, in market games are blacked out.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
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21K Messages
5 years ago
Your channel removing their feed to DTV doesn't change the NFL blackout rules, in market games are blacked out on all platforms.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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tpiekbp
Contributor
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1 Message
5 years ago
I’ve had directv for the past ten years. I buy the NFL package each year. This year directv is in some “dispute” with fox. As a result, I cannot see Thursday night games, the mid day game on fox, or the game of the week Sunday evening. The games are also not available on the nfl channels that I pay extra for. What’s the deal? Dish has no problem showing the fox football games. Is it time to drop directv?
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