Tutor
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5 Messages
The "hide channels" function is not working.
Hide channels does not work at all on my system. on the receiver, I go into options, channels, hide channels and uncheck the worthless ones, then save. go back to menu or just channel up/down and all the unwanted channels are still here. I have tried receiver restart. did not help. I have been thru this process several times. the unwanted boxes remain unchecked, but no effect. any recommendations?
skeeterintexas
ACE - Expert
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28.3K Messages
8 years ago
Never heard that one before (seriously).
Unplug all of the STBs, restart the modem (RG), then plug all the STBs in again and see if that helps.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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_xyzzy_
Expert
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3.6K Messages
8 years ago
Channel up/down apparently follows the Guide, not the Favorites. Funny I never tried that before because I don't use up/down, that, or it was another effect of last years UI update. Or maybe I don't use up/down because it's always been that useless way. I always just go use the Favorites grid (push the yellow triangular "A" button or "A" button with a yellow triangle on it depending on which remote you have).
I don't understand your "go back to menu" part for the channel navigation.
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skeeterintexas
ACE - Expert
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28.3K Messages
8 years ago
I think the OP meant to say he returns to the Guide (not Menu) and the channels are still there.
This is a real head scratcher.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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_xyzzy_
Expert
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3.6K Messages
8 years ago
Oh, ok
Then, yes, Guide should omit and up/down should skip the hidden channels. I don't think I've seen that kind of problem reported before.
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drmeek1968
Tutor
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5 Messages
8 years ago
OK, Thanks. I'll give it a try.
I have reset individual receivers, but not all at once and the Gateway.
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Anonymous
1.9K Messages
8 years ago
Did you click on the save button or just exited. You have to click the save button to save your choices.
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drmeek1968
Tutor
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5 Messages
8 years ago
multiple receivers.
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smjkurth
Contributor
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1 Message
6 years ago
I'm having the same problem and it is driving me crazy! Did you ever find a solution?
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