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Wednesday, December 2nd, 2020 3:02 PM

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When are you going to resolve the problem with TEGNA?

When are you going to resolve the problem with TEGNA?  It's disrupting my service in watching WFSS (channel 8 - ABC) in my area.  Customers should not have to deal with the petty problems between Uverse and TEGNA.  Work it out or lose a long time subscriber.

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4 Messages

4 years ago

I’m paying a lot for ATT TV. No NBC is a deal breaker for me. I’d like to know ASAP when when NBC will be back up in zip code 98584. 

Note: This comment was created from a merged conversation originally titled NBC

ACE - Sage

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46.4K Messages

Learn the truth about "retransmission negotiations" in this short video ....

https://youtu.be/rppTzSP5NI4

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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

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4 Messages

I’m aware of greed in the USA. It’s even turned into a feature living here! Medical and higher education are best for the rich.... While it’s clearly a fascinating topic my only concern as far as this forum is concerned is when will NBC be back? I’m on a short fuse. There’s tons of streaming options these days with more coming on all the time. End of year answer or I pull the ATT plug.

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1 Message

4 years ago

We have been customers of Directv for over 20 years. Had other stations that did the same thing as Tanga is doing right now.

This has been going on for to long now all the new programs will be coming on in 2021that are shown on King 5 and Kong 16 in Seattle.

With this Virus going on people depend on good programming to stay home and watch local stations.

Tanga and Directv should get their act together and give us back our programs on Seattle king 5 and kong16. And make it sooner than later.

We pay you to give us good programs ,

If you didn't have customers you wouldn't have money in y'all pocket. 

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2 Messages

4 years ago

We are approaching the third weekend without service from TEGNA stations, which in our case is our local CBS affiliate.

This is ridiculous. Directv and TEGNA are acting like a couple of spoiled children. Reasonable people can, and should, disagree reasonably and look for and find common ground.

If the current impasse lasts through the NFL regular season and continues into the playoffs, I would suspect many customers like ourselves will be turned off from Directv through no fault of their own.

Fix this mess, now!

Note: This comment was created from a merged conversation originally titled TEGNA service dispute

ACE - Expert

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28.3K Messages

@6357x    THIS IS A PUBLIC MESSAGE BOARD.  PLEASE REMOVE YOUR PERSONAL INFORMATION.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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4 Messages

I totally agree with you. This is ridiculous. We just went thru this a couple of years ago in September when the new fall season was starting and we missed a lot of shows   This is so wrong on so many levels

ACE - Teacher

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1.6K Messages

When we had U-Verse, local CBS was always an issue.  This past January  management of our local CBS station, told me to go DTV to solve the black out.   That worked.  What it told me was, Directv took precedence over their U-verse customers.    I happened to be communicating with the CEO of the corporation, that only owns 4 other stations in the country. 

The others, never experienced any blackouts, which are NOT connected to TEGNA.  Lucky for us?

HR44-700, 2 clients, Video Bridge Wireless / ATT Internet / Ultimate Pkg

Denon AVR / HT Rm w 5.1 Sound / 2 mini QLED TV's.

Satellite Help:  Quick fixes & troubleshooting | DIRECTV Support 

 

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ACE - Sage

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46.4K Messages

Learn the truth about "retransmission negotiations" in this short video ....

https://youtu.be/rppTzSP5NI4

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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22.9K Messages

@6357x 

You have now posted personal information for the world to see. Be prepared for an increase in scam and telemarketer calls.

Reasonable people can find common ground, but it is not always quick. Bottom line is two entities are trying to get the best deal they can as expected of any business. So be patient. Your options are plug in a regular antenna, seeing if you can use the Locast option, or watching one of the many other channels you have in the meantime.

You claim they are acting like "spoiled children", but you are the one saying "Fix this mess, now!" as if you had authority that you do not.

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2 Messages

4 years ago

When is the TEGNA contract going to be resolved?  How about doing it for a Holiday present to all the users who are still paying their bills.

Note: This comment was created from a merged conversation originally titled U-verse

ACE - Expert

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28.3K Messages

Call your local channel since the OWNER of that channel is the one that PULLED the channel.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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3 Messages

4 years ago

I think TEGNA & AT&T are both money hungry.  Wish they could act like adults and not put the customers in the middle. Got $20 off my bill. Big deal.  I want my stations back You act like Congress. Take your salary but Do NOTHING.  AT&T put on your big boy pants & get this done NOW. And AT&T do not raise our rates anymore either. You also make enough money for your fair service. Invest in making your product better in the San Diego area. 

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3 Messages

4 years ago

So I got my $20 off my bill that will show up sometime. Was on hold for 15 minutes to talk with At&T & then could not hear the woman on the other end. No telling what country she was in. I just wish that TEGNA & AT&T would not act like our do nothing Congress. They both want more $$ & we all suffer. TEGNA wants to make their investors happy & AT&T wants to do the same but not improve their service.  No wonder people are going to different avenues to get their entertainment. I just miss CBS here in the San Diego area. 

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5 Messages

4 years ago

We need to be clear what is going on here. There is a lot of bad info from ATNT workers or people sided with them.

ATNT is trying hard to sell off uverse and direct TV. This leads to a few consumer problems. They do not have any obligation to take on a new deal that they will be stuck paying on until they find a buyer. A great deal here for them also means it being easier to find a buyer. It is also much cheaper for ATNT to just pay a very small percent of customers 20 dollars instead of taking on an expensive new deal. Why do you think ATNT isn't giving effected customs their $20 without any hassle? They clearly know which people fall into the areas who are having blocked access. This is again because this is saving ATNT money.

ATNT is also a 300 billion dollar company. They are presenting tenga as this money hungry unreasonable company. I do not imagine in any way that they just offering ATNT some insanely overpriced deal. No, it's that other service providers are willing to pay fair market value. ATNT is only interested in getting rid of uverse/direct tv all together and have no interest in keeping customers happy or paying for a new contract when they can just pay a small % bucks...

The worst thing about this all is that until ATNT finds a buyer, you should not expect this to be settled. It could be a really long time until we see it back.

ACE - Expert

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22.9K Messages

4 years ago

@Marshrat 

You think you should get $5 a DAY for a single channel? Seriously? No channel is worth that, certainly not a local channel that is free over the regular airways. That would be about an entire bill for one measly channel.

If you log into your account you may get an offer of a one-time $20 credit as a courtesy. There is no requirement of this as channels are subject to change at any time, as stated in a clause all TV providers have in their Terms of Service. They don't own the channels so can never guarantee a channel will always be there.

Only the owner of the channel (Tegna) can return it as they have the broadcast rights. They could choose to return it as a sign of good faith for negotiations, but have chosen to withhold it to leverage us customers. So in the respect, it is Tegna holding us "hostage".

Being a customer of AT&T for "over 58 years" doesn't make the request any more ludicrous. No single channel is worth $150 a month ($5 per day). To value a channel at such a absurdly high amount seems a bit addictive.

(edited)

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5 Messages

4 years ago

This is the point I want to make EXTREMELY clear for people.

WHY is ATNT not giving you your $20 credit unless you log in, fill out a form or call? They have your address and billing info, they could do this for every effected customer if they wanted, but they choose not to do this.

Ask yourself why this is. ATNT is NOT the good guy or victim here. Please do not be fooled.

(edited)

ACE - Expert

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22.9K Messages

4 years ago

@ohmybob 

I would say the reason is that there are people who can live without the channel for awhile or don't even care about it to begin with. So financially it makes more sense to give only to the people who actually are in a tizzy about the channel. Why waste money on people who don't give 2 shakes about the channel?

Certainly not saying AT&T is the "good guy" or "victim". It is 2 entities in negotiations. However a better deal for Tegna means that much more on top of already increasing rates over the years. So AT&T keeping rates the same (or ideally lowering if they can) helps minimize the effect on us customers from other channels increasing their costs.

I say it is more that a few other consumers out there are playing the "victim". I am astounded where they keep calling AT&T/Tegan "children" or "put the big boy pants on", etc. I find that people whining so much and throwing a tantrum over locals that are free over-the-air (OTA), certainly not what most of us go to pay TV for, is a true show of being "childish".

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2 Messages

4 years ago

When is DIRECTV and CBS affiliate gonna pull their head out of you know what so that we continue to have Full slate of local channels in Houston Texas I’m considering dropping DIRECTV and going to dish or Xfinity if you people don’t get this fixed you’re gonna lose good customers I’ve been one since 1998 fix it or I’m gone three and four weeks of this going on is ridiculous for big businesses to feud you act like the Hatfields and McCoy’s

Note: This comment was created from a merged conversation originally titled CBS IN HOUSTON

ACE - Expert

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22.9K Messages

TV provider and local affiliate owner's agreement comes up. Local affiliate chooses to pull their channels to leverage customers, as is their right. If TV provider caves to local affiliate's demands, then even more do our bills go up to help make up the difference.

So they are negotiating as expected of 2 companies. It is customer's who throw tantrums about a local or 2 being off for a while that need to "pull their head out". Going to another provider will not save you as they all go through this at one time or another, and increasingly so with local affiliates. Remember Nexstar that gave us a headache? Well now they are doing the same to Dish.

So you can be patient and use the options available. Regular antenna, perhaps Locast, or watch one of the many other channels you have. Otherwise go to another provider and be prepared to pay the early cancellation fee (ECF) for any of these negotiations that take place before your new service agreement is over when you jump again because you just can't live without a antenna channel.

tl;dr I concur with "Ok bye".

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5 Messages

4 years ago

You do realize ATNT is saving a boatload of money from this though, right?

Them not having to pay Tenga anything on a deal FAR outweighs them giving a small number of people $20. Far, far outweighs it. Their bill is significantly cheaper by restricting service to basic TV. Now if they were actually doing the appropriate thing and paying everyone they know is effected, that could be a different story.

They will tell you that "this happens all the time with providers" and that's simply not true. At least not for basic television, and there is the fact that they ARE trying to sell off these brands, so the sad thing is that this probably is not going to get resolved any time soon. ATNT simply just doesn't care and has no incentive to agree to a fair-market deal or anything that isn't seen as a "great deal" for potential buyers. 

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34K Messages

4 years ago

They aren’t saving anything they are still paying the past agreement. Tegna is demanding a billion additional dollars per year 

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ACE - Expert

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22.9K Messages

4 years ago

This happens more often in recent years with local affiliates. Nexstar tried the same with DirecTV and now with Dish. This is just Tegna's turn with AT&T (DirecTV and U-Verse).

The fact that people are getting so upset about one channel (in some areas 2) that is free over-the-air for free, when pay TV is about all the other channels you cannot get otherwise, is what I find absurd. You'd think their family will die without the channel.

Costs of everything goes up over the years. If they didn't try to slow/stop it, then our bills would jump up even more. And the same people who complain about their channels being gone will turn around and complain at the next price adjustment. Until a way can be found to stop the increasing costs from local affiliates, this will continue with all the TV providers.

(edited)

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1 Message

4 years ago

Work this out! Very tired of this!


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