Why won't AT&T fix my line?

Earlier today, a hipster-wannabe installing the neighbor's DirectTV found a wire buried in neighbor's yard he couldn't identify. So he cut it--killing my home internet, Uverse TV and home phone.

Far east customer service refused to call the tech, so I had to walk next door and tell him what he did. He confessed, shrugged, then suggested if I had DirectTV, this wouldn't have happened. This was after telling me he couldn't fix a cat5 cable because he didn't have the right tools.

I walked away before I went berserk and pounded him into the ground.

Several calls to India later, the best the CSRs could do was schedule a service call for 24 hours later. Really? the guy is right there! If he really can't do it, then get another guy to come out! Why should I have to wait for their screwup?

Johnny McSnipsalot was a contractor, but drove an AT&T van.

CSR #3 agreed to get his supervisor, put me on hold and came back using a different name. He was too lazy to even change his voice!

CSR #4 offered me $5 for the inconvenience. Then $10, then $20.

I'm out internet for two days--eliminating my ability to run my home business this weekend. My kids can't do homework, can't watch TV or stream movies. I'm burning up a ton of cell bandwidth.

@AttCares on Twitter promptly offered to help when I began social media shaming the company, then clammed up when I responded.