I'm free of AT&T!

@CMM3093 

If they are not comfortable for your budget, then fair enough. If you so greatly disagree with the decision to no longer carry and pay for OANN, that is also fair.

I agree that quality of customer service for DirecTV has dropped as agents from the AT&T side not familiar with how it works were thrown in the mix. On top of that the low staffing and increased outsourcing since the pandemic. All this alongside less (I believe) legacy DirecTV agents. I hope now that we are now in the time where this can start improving again, though I expect anything truly noticeable will take a while.

No idea where you got your "racist" from, but I respect we each have our own perceptions.

But, I am curious. What is the reason for the post? As this is not an airport, or their cancellation department, there is nothing that comes from announcing your departure here. It only serves to continue your attachment to AT&T further by posting in their forums. Such action means you are not truly free, otherwise you would have just moved on.

@CMM3093 

My response was honest and polite. You however decided to be insulting. Please leave the toxicity at the door and be a civil human being.

I'm considering changing cell carriers too but am "afraid" if I do, I won't like the new service.  I've been with AT&T for just over 10 years and left Verizon after 11 years  (with T-Mobile 1+ year in between) so I don't have any of the major carriers left.  I'm considering Patriot Mobile or PureTalk, maybe StraightTalk, I've checked that my phone is compatible but have yet to take the plunge.  I don't know that I have noticed a difference with DirecTV since AT&T took it over but I never got any discounts from either of them, since I was a customer with both before the merger, or takeover or whatever it was. 

@SuzeP1245 

Where we live cell reception is so spotty that we can't totally cut the cord. We have had Straittalk for several years and quite happy with it. The wife get the $35 plan because she is home more and uses wifi. I get $45 especially when I know I'm going to be in service. I listen to YouTube or audio books while i'm working. I've never run over my plan limits. $45 gives you unlimited talk/text to U.S. and Canada and I think even Mexico although I'm not sure. Also get 25 gigs of data. It uses Verizon towers which is what we have. 

@SuzeP1245 

Also with Straighttalk I purchase everything on line. Walmart is 35 miles away so we don't go very often.

It's pretty easy. As easy as any other shopping on line. 

@SuzeP1245 

Is your phone set up for AT&T and you have AT&T towers? I think Straighttalk plans work either way, Verizon or AT&T. 

@SuzeP1245 

AT&T acquired DirecTV, so they are the owners. Though there is now a new co-owner in the mix which will hopefully put more specialized care instead of trying to have AT&T agents handle everything.

Regarding the discounts, their CEO announced a while back that they would be pulled back. They had determined that too much had been given out so some accounts were at risk of operating at a loss (and some apparently were). Then the pandemic happen which tightened that budget for a bit longer. I expect discounts would return (if they haven't started loosening that already), but would be in moderation. They are a temporary perk, but I guess too many relied on them to afford the service instead of budgeting within their means.

I would look into both pricing and coverage regarding the other carriers, even if you've had them before. A lot can change in over a decade. Though with the 3G shutdown, I don't know if this is a good time or if you should hold off just to let the dust settle from all carriers on that.