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C

New Member

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1 Message

Mon, Jun 14, 2021 10:58 PM

50% discount on my AT&T (DirectTV) account

About every other month I will received 3 or 4 calls from DirectTV (from a different phone number each time) telling me that I am entitled to a 50% discount from my account and in order to get the discount I would need to call back on the number that I see on my caller ID.  The one that I got today the number was [EDITED].  I s spam and now can I stop getting them if it is spam.  Thanks!

ACE - Expert

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268 Messages

6 m ago

A.  It's a scam.  They will ask you to buy gift cards to pay for the discount.

B.  The number is not a valid DirecTV phone number.  It would be interesting for someone to return the call and mess with the scammers.

C.  There is really no way to stop them since many times they are generated in another country.

Juniper

ACE - Expert

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14K Messages

6 m ago

It is a well known scam. They don't call you to offer a discount. To discuss promotions, you call the official customer support number (though discounts are few and far between these days).

Don't answer numbers you don't recognize. Do not call those numbers back. Once they know a live person will answer, that usually increases the calls as they have a "bite on the line".

The only way to have it stop is to give up having a phone. As long as you have one, then others can call you.

goldw1800

ACE - Professor

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1.6K Messages

5 m ago

NOTE: Anyone you did NOT Call first -offering Gifts or Problems with any accounts --First rule --it's a Fishing Scam 

sandblaster

ACE - Expert

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1.3K Messages

5 m ago

Your best chance to stop the calls is to quit answering them. Every time you answer, you just let the robot dealer know it has a valid number which leads to more calls.

New Member

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2 Messages

3 m ago

866-885-3850 and 844-282-1012 are also scam phone numbers.

When in doubt, google and YOU INITIATE the call to the number listed on the company's official website.  After getting this bogus phone call, I called and spoke to the REAL DirecTV 1-800-DIRECTV (347-3288), they advised me that they NEVER call customers to offer discounts.

If you call back some random number, they will ask you for your acct# and last 4# of your SS# and then you'll be in a big mess.

Scammers are getting more and more clever.  You have to be 10 steps ahead...

(edited)

DIRECTVhelp

Community Support

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12.1K Messages

3 m ago

Hi @jsrusco, thank you for bringing that to our attention. 
Help us by reporting the possible fraud scenarios by clicking here.

Keep working to improve our customer's security.

Daniel, DIRECTV Community Specialist.

New Member

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2 Messages

3 m ago

Dear Daniel,

The links within the link you sent me are invalid.

Specifically:  "Caller ID spoofing" and "FCC Consumer Help Center"

You may want to "test" the others you have on the page.

Please update your links.

DIRECTVhelp

Community Support

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12.1K Messages

3 m ago

Thank you for making us aware of your fraud concerns, @jsrusco.

  • Forward fraud emails to AT&T at abuse@att.net.
  • Forward suspicious text messages to  7726 (SPAM). Messages forwarded to 7726 are free for AT&T customers and won't count toward your texting limits. 
  • Call 611 to report fraud phone calls.

We have more fraud help here. 

 

Here to help if you need us. 

 

Rickey, DIRECTV Community Specialist 

shannon02

ACE - Expert

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15.3K Messages

3 m ago

They change the numbers often so it doesn't matter if they are reported and then are most often sent to a VPN network that connects them to out of the country phones.

DIRECTVhelp

Community Support

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12.1K Messages

3 m ago

Hi, @jsrusco!

We just wanted to follow up and thank you for sharing your feedback about the links in the support article was sent previously.

We're investigating the URL's you pointed out, and are working on getting them updated.

Feel free to reach back out on the forums if you have any other questions or concerns.

John, DIRECTV Community Specialist

New Member

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2 Messages

2 m ago

Same here, their numbers are: 800-282-0074 and to get 50% discount they left message to call 866-787-0107

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hey @Dtra1323,

Thank you for bringing this to our attention, we are aware of these type of scams and we have some steps to
detect ( https://direc.tv/398T0uy) and avoid (https://direc.tv/3k9GUb4) them.

Let us know how it goes.

Thank you.

Andres, DIRECTV Community Specialist

New Member

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3 Messages

1 m ago

Call just now 50% off. Only thing that alerted me. Pay 8 months in advanced !   Seemed good till he said that. 


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