Is this a DIRECTV phone scam?

Yes and no, how can anyone stop someone anywhere in the world from calling/texting you? You would be surprised at the info anyone can buy about you or they may just be cold calling anyone knowing they will eventually hit someone with DTV.

Many scam artists call a bunch of numbers hoping to find someone who has DirecTV and convince them to give up key details but making it sound like they already knew. That is how social engineering works with these Confidence (Con) Artists.

Add the number to your phone's block list. See if your phone provider has a way to submit a scam complaint on those text messages.

DirecTV will not call you to lower your bill. You call them to discuss the account at their publicly listed official number they have had for the past 25 years.

https://support.directv.com/contact

Customer Service

800.531.5000 | Pay Bill | Order Movies | Refresh Your Receivers

General support daily, 8 a.m. – 12 a.m. ET

Hey Shannon,

I wish you would stop spreading that lame excuse for AT&T regarding the private info of their customers.  

EVERY company has a ethical responsibility to protect ALL PERSONAL INFORMATION they have about their CUSTOMERS.  Unfortunately, THE GREED of the majority of US companies have them focused more on CONTROLLING CONSUMERS than PROTECTING them. ONLY A VERY FEW CORPORATIONS have set up proper measures to protect the PRIVACY of their customers.  IT SHOULD HAVE BEEN A PRIORITY SINCE DAY ONE. 

These scammers KNEW we were ATT and DIRECT TV customers and I believe had access to ATT’s system to find our account specifics.  THAT IS THE SOLE RESPONSIBITY OF ATT TO PREVENT!! 

There are FOUR tragedies of the technology era of business in AMERICA and the loss of PERSONAL PRIVACY is at the TOP of that list.  The list of major companies that HAVE NOT EXPOSED personal data is smaller than those who have. And the fact that CONSUMERS just blindly accept it is SAD. Cant look to GOVERNMENT because NOBODY In Washington DC will take time for these issue for consumers because they are too focused on beating each other up and creating lies and schemes to get elected.  PROTECTING CONSUMERS IS ONE OF THE “REAL” RESPONSIBILITIES OF OUR  FEDERAL GOVERNMENT!!  Again, its just a shame that NOBODY CARES!

AT&T took Direct TV and dismantled it in one year (from the best to the worst -just horrible customer service), while at the SAME TIME they started charging $1000 for new phones AND then violated A BASIC ETHICAL STANDARD of BILLING by adding an additional  $1.99 “UNDEFINED“, RANDOM CHARGE PER MONTH PER LINE.  Thats EVERY LINE THEY HAVE GIVING NO DEFINITION OF THE CHARGE!   ITS SHAMEFUL AND A DISGRACE....PERIOD!  

Maybe if AT&T would have spent SOME of the massive amount of dollars and time on PROTECTING THEIR CUSTOMERS as they did on on CREATING NEW WAYS and 3-year PLANS to SQUEEZE EVERY DIME possible out of their EXISTING customers.  MAYBE THIS WOULD NOT BE HAPPENING!

If WHAT I HAVE READ IS TRUE, AT&T IS JUST STANDING ON THE SIDELEINES DOING NOTHING.  HAS AT&T RELEASED A STATEMENT OF WARNING?  DOES AT&T HAVE A NUMBER WE CAN CALL TO FIND SOMEONE WHO KNOWS ABOUT THIS AND ACTUALLY CARES??  

Sorry, NOT SORRY because this is the TRUTH and thats ALL that matters in the end!  Lies and schemes HAVE GOT TO GO.  We ALL are already gonna pay A HEAVY PRICE ,but the linger this goes on, the bigger the businesses will fall.  How have we forgotten that ANYTHING BUILT ON LIES and schemes, eventually comes crashing down....and HARD!!!  

THIS STUFF IS ONLY ABOUT THE FUTURE OF AMERICA FOR OUR CHILDREN AND THEIR CHILDREN!!  NO BIGGIE, RIGHT?  

TO BEGIN TO CHANGE, WE MUST DEMAND TRUTH IN ALL THINGS AND HOLD BUSINESSES, POLITICS, and NONPROFIT ORGANIZATIONS ACCOUNTABLE TO THE PUBLIC. WE MUST DEMAND IT!

AT&T like any business does have responsibility to protect customer's data. But that only extends to within their own systems. Anything that other companies have, customers provide themselves, etc. are beyond their responsibilities. If there is a breach in their own data, then yes they need to take care of that. But if the criminals are piecing together info from other sources, then AT&T has no way to manage that. After all they are not the world police.

So AT&T protects the info within their system. But it is not their responsibility to constantly tell people that criminals pretending to be others exist. It is up to each of us to protect our own info. It is not their fault that some people give out their info too easily to whomever calls or shows up at the door.

So what did DTV have to do with the hacking of yahoo, experian or any other company?  Your info is out there for anyone to buy.

A.  It's a scam.  They will ask you to buy gift cards to pay for the discount.

B.  The number is not a valid DirecTV phone number.  It would be interesting for someone to return the call and mess with the scammers.

C.  There is really no way to stop them since many times they are generated in another country.

It is a well known scam. They don't call you to offer a discount. To discuss promotions, you call the official customer support number (though discounts are few and far between these days).

Don't answer numbers you don't recognize. Do not call those numbers back. Once they know a live person will answer, that usually increases the calls as they have a "bite on the line".

The only way to have it stop is to give up having a phone. As long as you have one, then others can call you.

NOTE: Anyone you did NOT Call first -offering Gifts or Problems with any accounts --First rule --it's a Fishing Scam 

Your best chance to stop the calls is to quit answering them. Every time you answer, you just let the robot dealer know it has a valid number which leads to more calls.

866-885-3850 and 844-282-1012 are also scam phone numbers.

When in doubt, google and YOU INITIATE the call to the number listed on the company's official website.  After getting this bogus phone call, I called and spoke to the REAL DirecTV 1-800-DIRECTV (347-3288), they advised me that they NEVER call customers to offer discounts.

If you call back some random number, they will ask you for your acct# and last 4# of your SS# and then you'll be in a big mess.

Scammers are getting more and more clever.  You have to be 10 steps ahead...