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a t t responsability
simplify...I guess they have by having us answsring each others questions which is part of what we pay them for! Taking advantage...101 When removed locals from service I get no credit but instead a price increase. Never got any new equipment as their antenna gets no reception where I am located. My choice was told but I just want what I pay for. Lost channels should be credited somehow and since their fix of an antenna using whats on air free anyway makes directv under atandt another rip off. Recieving those channels thru the satalite was great and the only way to get them clearly. Have tried a few times thru chat to resolve this to absolutely no result. Pass the buck. Can I just tell my bank to give them no more $. At this time am really fed up with their policy in general. They actually have a group called customer retention? Sad that a company needs that rather than providing a good ssrvice for a fair price. Guess those days are long gone!
shannon02
ACE - Expert
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21.3K Messages
4 years ago
The content providers package their channels just like DTV does and when they remove them they still charge the same price so why would DTV offer a credit they don't get? Most locals are now on the HD sats so it sounds like you have SD equipment if so you need to call DTV for their free swap offer to replace the dish and get MPEG4 receivers as DTV is shutting down the MPEG2 channels.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
DirecTV and other pay TV providers don't own the channels. That is why there is a clause that channels are subject to change at any time.
A channel going away, moving what package it is in, or the channel owner moves the programs around (including switching what is on main and sub-channels) does not reduce the bill. And network increase their costs to TV providers each time their agreements come up, which is why there is the annual price adjustment.
Sorry but this is how the TV industry is setup. Channel owners have it so that everything is packaged and there is no guarantee that the content you receive is permanent or set for any period of time.
Of course, there is a group called "customer retention" just like most companies. You call and request to cancel then that is who you speak with. They require the opportunity to try and retain your business, not just shut you off the second you say cancel. Companies wouldn't stay in business unless they tried to keep customers. If you think this is exclusive to AT&T, then you must be rather new to the consumer world.
Now if by some chance you are having issues with lost channels because of having outdated MPEG-2/SD-only equipment. That is another matter. Those ancient feeds are shutting down. DirecTV does have a complimentary swap program for those that haven't caught up to the HD world. For those that are affected by that, I would suggest discussing your equipment on the forum first to get guidance.
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