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C

New Member

Thu, Dec 10, 2020 8:31 PM

Absolutely widespread fraud, an ongoing threat with no plan to protect your cutomers

I'm assuming that widespread fraud operations are ongoing and never-ending!!! Every day I receive official sounding voicemail messages from toll-free #'s such as (888) 626-3626 for example. This full-bore crap has gone on in ever increasing amounts for several months at least. Now while I may feel bad for anyone getting (Edited as per community guidelines) by nefarious people trying to steal from the comforts of their own homes, I also feel strongly like DirecTv should be doing something to ameliorate this situation. Spend the money to handle this problem before everyone with a brain deserts DirecTv and their business model which provides zero comfort to their customers. Because the last thing AT&T would want is for their clientele to feel like I do......alone, fending off predators cloaked by official toll free phone #'s and official (sounding) messages that include official instructions and an official tag line making it sound that only very wealthy, people WOULDN'T call to save 50% off their bill. So knowing that I alone am up against these (Edited as per community guidelines), what are you guys over at AT&T going to do to help me NOT feel like you are doing absolutely nothing? And please; whatever your response is, don't include a single word about how I shouldn't feel all alone with this (Edited as per community guidelines). I just wanted to emphasize a point with a dramatic flair.....I "get" that many others receive these calls as well. Just please, provide me/us with a well thought out, reasonable reply.

Accepted Solution

Official Solution

Juniper

ACE - Expert

 • 

14K Messages

1 y ago

They have put an on-screen message warning people about one of the key scams right now (eBay gift cards). But in the end it is up to us as a consumer to protect our information when someone calls us. AT&T/DirecTV are not the police.

Unfortunately people calling upon others pretending to be someone else is a centuries old problem. The method of connecting may have changed, but in the end these Confidence Artists (con-artist) are social experts to carry out their crimes.

Don not callback or call number listed on Caller ID (too easily spoofed) or said in a voicemail. Call the company itself from their officially listed number (public directory, website, monthly bill, etc.). If an offer seems too good to be true, requires gift cards or advanced payment for a discount, or any sense of urgency, consider that a red flag.

OttoPylot

ACE - Expert

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70 Messages

1 y ago

They're robo calls or scam calls from ever changing points of origin so it's almost impossible to stop them.

ACE - Expert

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268 Messages

1 y ago

Why does anyone feel the need to answer EVERY single phone call?  If I don't recognize the name in the CID or there is no name on the CID, I let it go to voicemail.  Either they'll leave a message or they won't.

Tip of the day:  When you answer a robocall, that's their signal that they've got "a live one"....someone they can take advantage of.

(edited)

New Member

1 y ago

I find it quite telling that both replies to my comment were made by people who have acquired the "Award for Community Excellence 2020 Achiever*" badge by AT&T. I was kinda hoping that I'd read a reply comment by someone who has 1st-hand knowledge about what type of plan/s AT&T is currently working on to help protect it's customers with regard to the problem of receiving multiple voice mails and emails offering discounts of 50% off on DirecTv.  Surely something can be done by such a colossal media/mass communication giant as AT&T! And not to insult in any way, those people who have acquired the Award for Community Excellence 2020 Achiever*; but it states on their award badge that "*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own". With that being the case, does anyone know where and who I can contact in order to get an answer to my questions? Thank you all.

PS: Btw, I did not appreciate skeeterintexas's comment. I don't have a clue as to why anyone under any circumstance would want to come off as an elitist to someone with a well thought out and logical point of view. It reminds me of the WWII Kapo's. Feel free to look it up.

shannon02

ACE - Expert

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15.3K Messages

1 y ago

How can any company stop someone anywhere in the world from calling, texting or emailing you?

DTV sent this to all receivers just before Thanksgiving.

ACE - Expert

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268 Messages

1 y ago

Sorry, we should have explained that this is a customer-to-customer forum.  We are all customers just like you and can only provide insight from our own experience.

Sorry (again) if my comments offended you in any way.  As stated, I'm a customer and can only share my experience and advice I've been given.  Namely, when you answer an unrecognized number and it's coming from a scammer, they know you are willing to engage.

Elitist?  I'm just an old lady sitting here in my jammies....but thanks for the giggle.  😆

ETA:  Google for AT&T's Corporate address.

(edited)

New Member

1 y ago

Alright, I finally get what the forum is all about. So...a couple of things. I didn't mean to come off to any of you. I mistakenly thought that I could receive a response from AT&T, or even just Directv. They've had me as a customer for many years. It is my "not so humble" opinion that companies and corporations such as this one tend to screw over their best customers and not their worst. If you pay your bill on time, all the time, for over a decade and during that time, have never complained to them; certainly not over anything petty and small - One tends to think perhaps, finally, this huge media conglomerate is going to throw me a bone......SAVING ME $$$$!!! So yeah, to suddenly come to realize that you are a gullible fool; well it can startle any soul. I was just trying to get my head around the entire issue and maybe I was hoping that AT&T could spend a few of my dollars fighting this (constant harassment I get everyday) legally in a court of law. There are legal remedies. Most con-men run from the light. They don't usually stick around waiting to be sued. But it's worth a shot. Anyway skeeterintexas, my skin is not so thin to be insulted by you. I just wanted to apologize to you. I was angry when I wrote those words. Enjoy jammie time. And giggling too!

Lastly, I do not answer any calls from unknown callers. Unfortunately for me, they call my house up to 4 X daily and leave 30 second messages.....which means that I have to hear their (Edited per community guidelines) several times a day. And that is onerous I'll tell ya!

(edited)

ACE - Expert

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268 Messages

1 y ago

I was never so happy for the end of "open enrollment for Medicare" and election day before that.  My phone rings half as much now.

shannon02

ACE - Expert

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15.3K Messages

1 y ago

Most of these scams are coming from outside the US so even if they are caught they can't be prosecuted in the US.


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