Advantage of position in billing

I can understand where your coming from I have had to exact same problem on my moms account which I take care of !! She has moved twice since getting direct tv on the first move she was billed for a box for OVER 2 YEARS, I would call it would be handled and the next month was there still so finally getting it taken off the Acct was done I spoke n spoke n spoke about the 7 a month overcharge and haven’t rec’d one red cent but didn’t care about charging her !!!!! Move 2 again she’s one box less at new house and spoke with them once again about being charged for the extra box that was returned to them 4 months ago and today once again someone took it off we will see next bill and when ask about the overcharges once again the rep said it has been removed and no charge going forward !!! (Edited per community guidelines) !!!!!! Are you kidding me ?!???? Overcharged for years and they act like it’s our doings when they are to blame and how professional is that ?!?!?!? A massive satellite company that overcharges anyway is pocketing ppl money like a common thief !!! My moms on a fixed income !!! Literally she brings in less then $1000 a month and they wanna keep her $7 a month that was their fault no wonder they are well off stealing from their own customers !! Rediculous and if up to me this acct would have been stomped along time back but my mom hates change !! Way to get rich direct tv !!!!! Thanks from stealing from our parents I hope u feel wat that’s like through your family !!!!!