Anyone Know how to handle a fraud account? How to get a hold of the right Dept..

Yes, I have the same problem. I ve been dealing with this since Nov. and this is for Direct TV not for a cell phone. I have been with service for more than 15 plus years. Never been late on any payment always 5 days before my payment is due. I do have all the Premium package pay good money. Now they are saying I have a second account that I set up at the same address where I live at, where I have my service already set up and I did not understand how this happened. When I got an email from Direct TV saying I owe $765, I was thinking its my card needs to be updated in the system. So when I called in Nov and ask billing dept about this email they said I was current, so I ask why I did I receive this email for this amount. I seen an account number of the last for in the email. Which I gave to them and then they found a second account, which I did not know about. At that point I ask for a manager to get this resolved 2 and half hours later he said all charges of $765 dollars will be waived on Dec 21,2020. Then in Jan I received another email saying now I owe $1014 dollars at this point I was really upset he didn't even close the account at the time I spoke to that manager in Nov. Its been almost a week trying to get this resolved I talk to the fraud dept of billing his name was Travis manager, he told me to go to directtv.com/notmyaccount to fill out this application to send it to the Dept of Theft of Identity. Then I received a email from them on the 01/21/2021 saying they are unable to review the case at this time. So they gave me a contact number 1-877-379-2319 I called and they just told me to bleep off, I mean the representative was rude and told me since I Ive been living there at the time this happened I am still responsible because under some law. I told her I've been with Directtv for 15 plus years never been late on any payments and paid 5 days a head. This is how you treat a good paying customer and loyal customer that has been with direct for several years. I told her I am in the process in getting a lawyer, and she proceed to say go ahead to get a lawyer to she will tell you the next steps on handling this. Then she said this is a Dealer Fraud and she sent me to supposedly to the fraud billing dept again, now at this point I now know I am going in circles. Now I speaking to another person and this is not evening the right department and I got transfer again to the billing they could do anything either so the person gave me another number to call. All this I took 2hrs out of my work time to accomplish nothing! Its been like this since Nov. Now I have to call tomorrow to see what they tell me on that number which is 1-877-379-2319 lets see who I get tomorrow. Once i get this resolved I am dropping Directtv its sad to say this is horrible. Long life customer they just lost. Anybody has feed back let me know. Thank you